Catherine (Katie) Parkman
Jenison,MI
Summary
Dynamic office manager with a proven track record in administrative operations, team leadership, and workflow optimization. Skilled in managing vendor relationships and training staff to enhance productivity and service delivery. Committed to fostering a collaborative work environment to meet operational goals and ensure high customer satisfaction.
Overview
30
30
years of professional experience
Work History
Office Manager
Ice Rentals, Inc
Grand Rapids, MI
12.2005 - 04.2026
- Coordinated daily office operations, ensuring organized and timely administrative support.
- Oversaw office supply and equipment tracking, ensuring organized workspace standards and responsive customer service.
- Designed and enforced office policies to streamline workflows and improve operational efficiency.
- Managed filing and recordkeeping systems for contracts, invoices, and customer documents to support accurate billing.
- Trained new hires on office procedures and software applications to improve team performance.
- Mentored newly hired employees on company programs and office workflows, fostering a positive workplace culture.
- Supported cross-department communication to boost coordination and teamwork.
- Maintained vendor partnerships to ensure timely service delivery and effective issue resolution.
- Tracked invoices and payments, ensuring accuracy in accounts receivable and payable to support financial integrity.
- Entered and coded daily invoices in accounting software to ensure processing accuracy.
- Performed basic bookkeeping activities, including bank reconciliation and journal entry preparation.
- Resolved customer inquiries quickly to maintain strong client relationships.
GM
D & W Concessions
Lake Worth, FL
07.1996 - 11.2005
- Managed budgeting, staffing, scheduling, inventory, and customer service to optimize daily business operations.
- Led staff recruitment, training, and performance reviews to develop a high-performing team.
- Delegated assignments and set priorities, ensuring clear communication of performance expectations.
- Monitored and managed inventory levels to ensure adequate supply availability.
- Developed long-term customer relationships through effective account management.
- Operated food and game trailers during events, remaining available to resolve customer service concerns.
Education
Some College (No Degree) - Zoology
University of Kentucky
Lexington, KYSkills
- Team leadership and management
- Office administration techniques
- Workflow efficiency optimization
- Customer relationship strategies
- Problem-solving abilities
- Administrative office support
- Training and staff development
- Financial reconciliation processes
- Accounts payable and receivable
- Billing and bookkeeping expertise with QuickBooks
- Vendor relationship management
- Payroll processing skills
- Microsoft Office 365 applications
- Scheduling software proficiency
- Banking operations knowledge
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Office Manager
Ice Rentals, Inc
12.2005 - 04.2026
GM
D & W Concessions
07.1996 - 11.2005
Some College (No Degree) - Zoology
University of Kentucky