Catherine Ortega

• Engaged with children on individual basis to build positive relationships and promote learning.
• Instructed children in health and personal habits, such as eating, resting, and toileting.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.

(All services provided were supervised by instructors)

Consult needs and goals with clients, build rapport Shampoo, conditioning treatments and blow outs

One length, layers , bangs and face frame haircuts

Straighten and curl hair

One color, color retouches , specialty colors, highlights

Manicures, polish , gel and acrylic sculpt and tips

Lash and brow tint

Comfort massage rituals with aroma therapy

Took intra-oral photos and uploaded into charts Notate Charts Took impressions, poured stone and grind models

Took Panoramic and Cephalometric x-rays

Archwire changes, assist with bracket placement

Banding 6’s and 7’s

O-ties, powerchains, steel and koby ties

Hygiene, diet and elastic instructions

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.