Catherine Tait DeVilliers Pitt
Coden,AL
Summary
Accomplished Flight Attendant with extensive experience at United Airlines, excelling in emergency management and customer service. Demonstrated leadership in crisis situations and consistently enhanced passenger satisfaction. Skilled in FAA regulations and crew resource management, adept at fostering teamwork and maintaining professionalism under pressure. Proven track record of improving operational efficiency and exceeding service expectations.
Overview
12
12
years of professional experience
Work History
Domestic/International Flight Attendant
United Airlines
Houston, TX
08.2012 - Current
- Resolved passenger conflicts and medical emergencies during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
- Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.
- Worked closely with pilots and ground staff to coordinate flight logistics, ensuring timely departures and arrivals at domestic/international destinations.
- Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Regularly participated in ongoing training programs to stay updated on safety procedures, customer service techniques, and airline policies.
Education
Bachelor Of Arts - Communications 08/2009-08/2012
University of South Alabama
Mobile, ALBaker High School
Mobile, AL05.2009
Skills
- Verbal and Written Communication
- Emergency Situations Management
- Professional Etiquette
- Schedule Management
- FAA Regulations
- Marketing
- Conflict Mediation
- Airline Operations
- Strong Work Ethic
- Customer Service
- Public Speaking
- Medical Aid
- FAA Regulations
- Team Leadership
- Quick Decision-Making
- Detail Oriented
- Workload Management
- Crew Resource Management
Timeline
Domestic/International Flight Attendant
United Airlines
08.2012 - Current
Bachelor Of Arts - Communications 08/2009-08/2012
University of South Alabama
Baker High School