Lawrence B Howard Jr
Wilton Manors,Fl
Summary
My objective is to find a dynamic company with a great potential for career advancement and where all my personal and professional skills along with my previous working experience, and educational background can be utilized at full.
Bring 30 years of intensive airline and cruise ship customer service expertise. My previous experience as an American Airline International Flight Attendant 32 years and as a Carnival Cruise Ship Greet Agent (2 years) gave me the opportunity to develop, successfully, my skills in the areas of communication, problem solving, passenger safety regulations and procedures, adaptability to new cultures, language and customs, responsiveness, and teamwork. My objective is to find a dynamic company with a great potential for career advancement and where all my personal and professional skills along with my previous working experience, and educational background can be utilized at full.
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
35
35
years of professional experience
Work History
International/Domestic Flight Attendant
American Airlines
03.1992 - 04.2024
- Company Overview: Miami International Airport, Fl
- Concentrated on providing the best quality of service during all phases of the flight (boarding, in-flight, disembarking).
- Committed to ensuring the safety, security and comfort of passengers through service excellence, emergency preparedness, and FAR compliance.
- Performed pre-flight duties providing aircraft safety instructions and ensuring all safety and medical equipment were functioning properly.
- Prepared flight reports after completing a flight detailing pertaining information of any medical, safety, or any other emergency incident.
- Complied with Company Policies and Federal Regulations.
- International Flying (Latin America, Caribbean, and European destinations)
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Stager Professional
Florida Stage Hands Company Store
05.2019 - 01.2022
- Coordinated with real state agents to understand clients' needs and property features.
- Adopted staging strategies based on market trends and client feedback to optimize property appeal.
- Executed decluttering strategies to prepare homes for staging.
- Enhanced property appeal by strategically arranging furniture and accessories in a visually pleasing manner.
Cruse Reservation Specialist
Carnival Cruises
01.1989 - 12.1991
- Company Overview:
- Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
Education
Associate of Science - Business Administration And Management
Daytona State College
Daytona Beach, FL01-1989
Skills
- Strong customer service skills
- Effective multi-tasking
- Cross-cultural understanding
- Effective interpersonal communication
- Certified staging professional
- Certified real estate professional
- Client support
- Reliable commitment to tasks
- Strong attention to detail
Certifications And Skills
- Excellent Customer Service
- Problem solving
- Multi-Tasking
- Cultural Awareness
- Great Interpersonal Communication Skills
- FAA Certified Flight Attendant, 03/01/92, 04/01/25
- CPR & AED Certification, 03/01/92, 04/01/25
- Stager License
- Licensed Real Estate Agent
Timeline
Stager Professional
Florida Stage Hands Company Store
05.2019 - 01.2022
International/Domestic Flight Attendant
American Airlines
03.1992 - 04.2024
Cruse Reservation Specialist
Carnival Cruises
01.1989 - 12.1991
Associate of Science - Business Administration And Management
Daytona State College
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