Cathern Jenkins
Glockner Enterprises
Portsmouth,OH
38
years of professional experience
Detail-oriented professional with experience in warranty administration, title processing, and records maintenance. Skilled in claim submissions, records review, and complaint handling, with a strong focus on accuracy and workflow improvement. Proven ability to train staff, reduce delays, and maintain organized, compliant documentation.
Skills
Claims processing
Claims submissions
Claim documentation
Document processing
Warranty assessment
Records administration
Record review
Recordkeeping
Document processing
Compliance oversight
Policy administration
Microsoft Office Suite
Software applications
Cross-functional collaboration
Complaint handling
Complaint handling
Work History
Warranty Administrator
5 Years 7 Months- Administered warranty claim submissions, ensuring complete documentation and compliance with manufacturer guidelines.
- Reviewed repair orders for eligibility, accuracy, and supporting evidence before filing warranty requests.
- Coordinated communication between service departments, customers, and OEM representatives to resolve claim issues.
- Processed warranty reimbursements, invoices, and claim adjustments while maintaining detailed records.
- Tracked claim status and followed up on pending approvals to reduce processing delays.
- Interpreted warranty policies and service bulletins to guide claim preparation and corrective actions.
- Improved administrative workflows for warranty tracking, documentation, and claim reconciliation.
- Trained staff on warranty procedures, documentation standards, and submission requirements.
Assistant Title Clerk
1 Year 6 Months- Processed vehicle title and registration paperwork, ensuring compliance with state and DMV requirements.
- Coordinated lien payoffs, payoff tracking, and lender documentation for smooth title transfers.
- Reconciled title records, correcting discrepancies and preventing delays in vehicle delivery.
- Verified deal jackets for accuracy before submission to accounting and titling systems.
- Submitted completed title applications to agencies, following dealership and regulatory deadlines.
- Maintained organized filing systems for title documents, audits, and customer records.
- Supported accounting teams with inventory updates, posting corrections, and document retrieval.
- Trained coworkers on titling procedures, improving consistency across dealership operations.
Substitute Aide
2 Years 9 Months- Supported classroom instruction by following lesson plans and reinforcing teacher-directed activities.
- Monitored student behavior and redirected disruptions using consistent classroom management expectations.
- Supervised students during classroom, cafeteria, hallway, and recess transitions to maintain order.
- Prepared instructional materials, distributed assignments, and organized learning resources for daily use.
- Cleaned classrooms, hallways, and restrooms to maintain safe, sanitary facilities.
- Restocked soap, paper products, and other custodial supplies as needed.
- Disinfected high-touch surfaces and followed standard cleaning procedures.
- Replaced trash liners and removed waste from assigned areas.
- Operated floor buffers, mops, and vacuum equipment for routine maintenance.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Set up and restored rooms for daily school or building activities.
- Took pride in maintaining a welcoming environment for students, staff, and visitors through diligent attention to cleanliness and orderliness.
Head Cashier
1 Year 1 Month- Supervised front-end cashiers, ensuring accurate register transactions and consistent customer service
- Trained new cashiers on POS procedures, cash handling, and return processing
- Reconciled cash drawers, identified discrepancies, and maintained secure till accountability
- Resolved register issues quickly to reduce checkout delays and customer frustration
- Supported store opening and closing procedures, including safe cash control and front-end readiness
- Coordinated break coverage and lane assignments to maintain smooth checkout flow
- Enforced company policies during refunds, exchanges, and voids to protect assets
- Assisted customers with purchases, pricing concerns, and merchandise location at front-end service desk
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Cashier
6 Years 4 Months- Greeted customers and provided efficient checkout support.
- Processed cash, card, and check transactions accurately at point-of-sale.
- Scanned items, applied pricing, and verified purchase totals.
- Balanced register drawers and resolved daily cash variances.
- Managed front-desk schedules, appointments, and calendar updates to support daily office flow.
- Coordinated incoming mail, deliveries, and document distribution with careful attention.
- Maintained accurate visitor logs, contact records, and confidential files for office security.
- Trained new front-desk staff on reception procedures, phone etiquette, and office standards.
- Supported administrative tasks including data entry, filing, and supply tracking.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Coordinated employee onboarding, ensuring completed forms, records, and system access were accurate and timely.
Collections Agent
6 Years 11 Months- Contacted members regarding delinquent accounts and negotiated payment arrangements aligned with credit union policies.
- Reviewed loan portfolios to prioritize collection efforts and identify accounts requiring escalation.
- Interpreted account histories, payment patterns, and loan terms to support informed collection decisions.
- Documented promises-to-pay, member notes, and collection actions in core processing systems.
- Applied collection procedures while maintaining compliance with consumer protection and privacy requirements.
- Recommended hardship options, extensions, and repayment plans based on member circumstances and account status.
- Processed deposits, withdrawals, loan payments, and account transfers with accuracy.
- Balanced cash drawer and verified daily cash totals to maintain accountability.
- Resolved transaction discrepancies by researching records and coordinating corrections.
- Assisted customers with account inquiries, service requests, and routine banking needs.
- Applied banking policies and compliance procedures to safeguard sensitive information.
Deputy Clerk
9 Years 8 Months- Processed vehicle title applications, registrations, and lien releases with strict accuracy and compliance.
- Verified ownership documents, odometer disclosures, and supporting paperwork before submitting records.
- Coordinated with customers, lenders, and DMV offices to resolve title discrepancies and delays.
- Maintained organized title files, inventory records, and transaction logs for audit readiness.
- Supported staff with title workflow questions, filing procedures, and policy adherence.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Calculated and remitted state sales tax, service, and other charges.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Created a centralized filing system that allowed easy access to pertinent information about each client's vehicle title status or history.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
Timeline
Warranty Administrator
Glockner Enterprises
03.2021 - CurrentRead More
Assistant Title Clerk
Nourse Family of Dealerships
08.2019 - 02.2021Read More
Substitute Aide
Scioto Valley Local Schools
08.2016 - 05.2019Read More
Head Cashier
Rural King Supply
05.2015 - 06.2016Read More
Cashier
G&J Pepsi-Cola
03.2008 - 07.2014Read More
Collections Agent
Atomic Credit Union
03.1999 - 02.2006Read More
Deputy Clerk
Pike County Clerk of Courts
01.1989 - 09.1998Read More