Catheryn Krouse
GARDINER
Summary
Dynamic Retail Manager with a proven track record at Maine Cap N' Stem, excelling in customer service and team training. Enhanced operational efficiency and improved customer satisfaction through effective complaint resolution and staff development. Recognized for fostering a positive work environment, leading to increased employee retention and service quality.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Retail Manager
Maine Cap N' Stem
03.2000 - Current
- Developed training programs to enhance staff performance and service quality.
- Streamlined processes to improve operational efficiency and reduce costs.
- Mentored team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Coordinated inventory management to minimize stock shortages and ensure product availability for customers.
- Initiated comprehensive training program for new hires, ensuring consistent level of service across team.
Operations Manager
Starbucks
01.2016 - 01.2020
- Led initiatives focused on safety compliance, fostering a culture of workplace safety and accountability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Education
General Studies
University of Maine, Augusta
Augusta, MEGED -
Gardiner Area Highschool
Gardiner, ME06-2016
Skills
- Customer service
- Store operations
- Complaint resolution
- Team training and development
- Business administration
- Staff training/development
Certification
Forklift Operations
Timeline
Operations Manager
Starbucks
01.2016 - 01.2020
Retail Manager
Maine Cap N' Stem
03.2000 - Current
General Studies
University of Maine, Augusta
GED -
Gardiner Area Highschool