Cathey Buckingham
Jacksonville,FL
Summary
Results-driven professional with expertise in customer relationship management and compliance monitoring. Proven ability to enhance operational efficiency and foster team collaboration.
Overview
19
19
years of professional experience
Work History
Founder and Manager
Cathey Cares LLC
Springfield, MO
09.2017 - Current
- Directed Cathey Cares LLC business planning and daily operations
- Maintained compliance records and organized company files
- Developed and implemented a comprehensive business plan to launch the company.
- Responded promptly to customer inquiries or complaints regarding products or services.
Senior Bank Manager By Phone
JP Morgan Chase Bank
Springfield, MO
09.2019 - 11.2020
- Resolved customer inquiries efficiently while ensuring high service quality.
- Reviewed internal policies on a routine basis to support compliance with banking laws and regulations.
- Protected customer information through strict confidentiality practices at all times.
- Tracked progress toward goals and outlined next steps during regular staff meetings.
- Collaborated with remote team members to enhance communication and ensure task completion.
- Demonstrated ability to work collaboratively in a team environment to achieve common goals. within a group setting or an independent setting
Hilton Elite Time Share Package Sales
Gold Mountain Communications
Springfield, MT
03.2018 - 08.2018
- Identified customer needs quickly and efficiently.
- Executed daily duties with precision to maintain operational standards.
- Collaborated with colleagues to foster teamwork and resolve service challenges.
- Worked with diverse coworkers to meet goals and resolve product and service issues.
- Utilized software and tools to streamline processes and enhance overall performance.
- Researched data thoroughly and analyzed findings to support planning and decisions.
Customer Service Representative
ADT Security Services
Jacksonville, FL
08.2012 - 04.2016
- Coordinated tasks among team members to streamline customer service processes.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Built strong customer relationships to encourage repeat business.
- Collaborated with other departments to resolve complex issues and enhance customer satisfaction.
- Explained product features and security solution benefits to clients.
- Documented customer interactions, transactions, and comments to ensure accurate records for future reference.
- Collaborated effectively with team members and also excelled in independent projects.
Broker and Product Suupport
Merrill Lynch
Jacksonville, FL
07.2007 - 11.2008
- Responded quickly to broker emails and support requests.
- Balanced investment ledgers to the penny, identifying and correcting discrepancies.
- Maintained accurate case notes through CSR, ensuring clarity and consistency in account interactions.
- Proposed ideas and solutions that enhanced team collaboration and effectiveness.
- Used software and tools to simplify processes and improve performance.
- Executed daily operational tasks accurately and efficiently.
Education
Basic X-Ray Machine Operator - Florida License (expired)
Self Taught
Jacksonville, FL03-1993
Certified Medical Assistant (expired) -
Florida College of Medical And Dental Careers
Jacksonville, FL01-1992
Picayune Memorial High School
Picayune, MSSkills
- Compliance monitoring
- Risk management
- Banking operations
- Customer relationship management
- Operational efficiency
- Six Sigma Green Belt
- Customer service workflow
- Problem solving
- Analytical skills
- Time management
- Team collaboration
- Effective communication
- Conflict resolution
- Service excellence
Accomplishments
- Multiple unsolicited E-mails complimenting my customer service skills
Timeline
Senior Bank Manager By Phone
JP Morgan Chase Bank
09.2019 - 11.2020
Hilton Elite Time Share Package Sales
Gold Mountain Communications
03.2018 - 08.2018
Founder and Manager
Cathey Cares LLC
09.2017 - Current
Customer Service Representative
ADT Security Services
08.2012 - 04.2016
Broker and Product Suupport
Merrill Lynch
07.2007 - 11.2008
Basic X-Ray Machine Operator - Florida License (expired)
Self Taught
Certified Medical Assistant (expired) -
Florida College of Medical And Dental Careers
Picayune Memorial High School