Cathiana Ferlande
Trenton,NJ
Summary
My name is Cathiana Ferlande , iam verry observant person iam verry on time and ponctual verry experienced and creative verry energetic polite and respectful
Overview
9
9
years of professional experience
Work History
Customer Service Representative Cashiers Assistant
Burger King
12.2023 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved customer service wait times to mitigate complaints.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Supported sales team members to drive growth and development.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
Managing Director
5 Coins
Haiti
09.2015 - 04.2024
Education
High School Diploma -
Rene Des Cartes
Haiti 07-2002
Skills
- Inbound and Outbound Calling
- Information Security
- Paperwork Processing
- Complaint resolution
- Appointment Scheduling
- Consultative Sales
- Scheduling
- Stock management
- Delivery Scheduling
- Conflict Resolution
- In-store support
- Complaint Handling
- Active Listening
- High-energy attitude
- Retail sales customer service
- Client Relations
- Problem-solving abilities
- Problem Resolution
- Adaptive team player
- Customer consulting
- Store maintenance
- Follow-up skills
- Customer Relations
Timeline
Customer Service Representative Cashiers Assistant
Burger King
12.2023 - 09.2024
Managing Director
5 Coins
09.2015 - 04.2024
High School Diploma -
Rene Des Cartes