Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Cathleen Balas

CLEVELAND,OH

Summary

Medical coding professional with extensive experience in accurately coding patient records and ensuring compliance with healthcare regulations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in utilizing coding software and maintaining detailed documentation, with reputation for reliability and precision. Known for strong analytical skills, excel in team collaboration, adapting to evolving requirements, and delivering consistent results. Recognized for reliability and commitment to upholding high standards in all tasks.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager

Subway
03.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Customer Service Representative

CVS HEALTH CORPORATION
11.2020 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

General Manager

Subway
01.2014 - 11.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Manager

SUBWAY®Restaurants
01.2008 - 01.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

Medical Reimbursement And Coding -

Bryant And Stratton College
NY
03-2025

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Medical terminology
  • HCPCS coding
  • Medical billing
  • HIPAA compliance

Certification

I will be taking my CCA exam in April.

Timeline

Manager

Subway
03.2021 - Current

Customer Service Representative

CVS HEALTH CORPORATION
11.2020 - 03.2021

General Manager

Subway
01.2014 - 11.2020

Manager

SUBWAY®Restaurants
01.2008 - 01.2014

Medical Reimbursement And Coding -

Bryant And Stratton College

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Cathleen Balas