Cathleen Craven
Port Orange
Summary
Results-oriented hospitality professional with diverse experience in front desk operations, customer service, and event management. Skilled in managing business operations, enhancing customer relations, and addressing concerns with diplomacy. Committed to delivering exceptional guest experiences that drive satisfaction and repeat business.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Paraprofessional
School District of Philadelphia
Philadelphia
12.2023 - 11.2024
- Supported students with disabilities in daily learning tasks and personal care, fostering independence and confidence.
- Collaborated with educators to develop individualized education plans for students.
- Implemented student's individualized IEP in collaboration with teachers and administrators.
- Applied behavioral intervention strategies to enhance student engagement and encourage positive behavior.
- Applied positive reinforcement to redirect negative behaviors.
- Supported teachers in classroom management and instructional activities.
- Coordinated communication among students, teachers, and support staff to ensure comprehensive support and understanding.
- Monitored student progress and provided feedback to teachers and parents.
- Offered students personalized educational, behavioral, and emotional support.
Deli Manager
Jim's Meats Market
06.2005 - 10.2018
- Established and upheld performance and service standards to foster a consistent, high-quality environment focused on customer satisfaction.
- Managed portion control and minimized waste to maintain inventory costs.
- Planned and designated staff schedules to ensure adequate coverage and meet operational needs.
- Inventoried food products and associated materials on a daily basis.
- Operated cash register to process customer payments efficiently.
- Oversaw cash management and placed orders for coin supplies.
Stylist Assistant, Receptionist
Haig & Company
06.2015 - 08.2018
- Executed basic styles for regular customers, enhancing their satisfaction through strong blow-drying and curling skills.
- Managed high volume of incoming calls daily to address customer issues and efficiently schedule appointments.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
Bartender
SugarHouse Casino
02.2015 - 12.2016
- Maintained presentable, well-stocked bar to enhance customer experience.
- Streamlined bar inventory and storage procedures to ensure optimal stock levels and meet customer demands.
- Implemented alcohol awareness procedures to responsibly manage guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
EMT
Lifestar Ambulance
03.2013 - 05.2014
- Assessed patient vital signs and status to identify care needs using pulse oximeters and electronic vital sign machines.
- Maintained composure and efficiency in high-pressure situations, prioritizing tasks to ensure timely medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Built rapport with coworkers and local hospital staff to enhance collaboration in delivering patient care.
Waitress
Chickies & Petes
05.2010 - 11.2012
- Welcomed new customers, shared daily specials, and promptly took drink orders.
- Ensured customer satisfaction through timely table check-ins to assess food and beverage needs.
- Maintained clean and stocked server areas to support high service standards while managing tables.
- Used cash registers and credit card machines to cash out customers.
Education
Cosmetology Diploma - Cosmetology
Empire Beauty School
4026 Woodhaven Rd Philadelphia, PA09.2008
High School Diploma -
Delaware Valley High School
Phila, PA 06.2006
Skills
- Special education
- Behavioral intervention
- Progress monitoring
- Staff Training
- Communication skills
- Active Listening
- Customer service
- Attention to detail
- Food safety
- Equipment Preparation
- Inventory management
- First aid and CPR certified
- Multitasker
- Friendly and outgoing
- Performance evaluation
Certification
Cosmetology License
CPR certified
EMT License
Food Safety Certification
Bar License
Timeline
Paraprofessional
School District of Philadelphia
12.2023 - 11.2024
Stylist Assistant, Receptionist
Haig & Company
06.2015 - 08.2018
Bartender
SugarHouse Casino
02.2015 - 12.2016
EMT
Lifestar Ambulance
03.2013 - 05.2014
Waitress
Chickies & Petes
05.2010 - 11.2012
Deli Manager
Jim's Meats Market
06.2005 - 10.2018
Cosmetology Diploma - Cosmetology
Empire Beauty School
High School Diploma -
Delaware Valley High School