Faith Abbott
Middleton,NH
Summary
Diligent administrative professional with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Paraprofessional
Middleton Elementary School
10.2022 - Current
- Provide 1:1 support for children with special needs
- Assist teachers with learning centers and classroom instruction
- Monitor students during outdoor activities
- Serve as substitute teacher as needed
- Support the delivery of special education services
Guest Service Representative
The Windrifter Resort
12.2019 - Current
- Manage guest check-in/check-out and reservations
- Handle payments, phone inquiries, and data entry
- Open/close office and manage faxes and front-desk tasks
Staff Administrative Assistant / Bookkeeper / Payroll Processor
Santoro and Sinnamon CPAs
04.2022 - 09.2022
- Greet clients, schedule meetings, and manage phones
- Process payroll and monthly bookkeeping for clients
- Handle payments, deposits, petty cash, mail, and office supplies
- Maintain tax tracking for CPAs
Patient Service Representative
Coppola Physical Therapy
11.2021 - 03.2022
- Check in/out patients and collect co-pays
- Verify insurance and obtain authorizations
- Schedule appointments and manage phone/fax communications
- Maintain clean and organized office environment
Patient Care Representative
Seacoast Orthopedics & Sports Medicine
06.2016 - 03.2018
- Patient registration, scheduling, and payment collection
- Handled referrals, medical records, and fax/email communications
- Opened and closed office, answered multi-line phone system
Assistant Manager / Training Manager
Sell My Timeshare NOW
01.2010 - 06.2016
- Trained new employees, monitored quality assurance
- Handled escalated client issues and chargebacks
- Managed daily workload, data entry, and scheduling
- Responded to BBB complaints and cleaned inventory
Assistant Manager
Famous Footwear
09.2008 - 10.2009
- Managed store operations including opening/closing, training, and scheduling
- Handled bank deposits, returns, and inventory control
Office Manager
L&C Spring Waters
10.2004 - 08.2008
- Oversaw office operations, payroll, water testing, and scheduling
- Managed daily communications, supplies, and banking
Education
High School Diploma -
Farmington High School
Farmington, NH06-2003
Skills
- Medical Records & Terminology
- Insurance Verification & Authorization
- Payroll & Bookkeeping (QuickBooks)
- Office & Administrative Management
- Data Entry & Multi-line Phone Systems
- Scheduling & Calendar Management
- Microsoft Office (Word, Excel, Outlook)
- Excellent Customer Service & Phone Etiquette
- Special Education Support & Classroom Assistance
- Helping students with special needs
- Behavior management
- Effective communication
- Special education support
- Calm and patient demeanor
- Teacher support
- Small group and individual assistance
- Special education
- Teacher assistance
- Classroom management
Certification
Valid Driver’s License
Timeline
Paraprofessional
Middleton Elementary School
10.2022 - Current
Staff Administrative Assistant / Bookkeeper / Payroll Processor
Santoro and Sinnamon CPAs
04.2022 - 09.2022
Patient Service Representative
Coppola Physical Therapy
11.2021 - 03.2022
Guest Service Representative
The Windrifter Resort
12.2019 - Current
Patient Care Representative
Seacoast Orthopedics & Sports Medicine
06.2016 - 03.2018
Assistant Manager / Training Manager
Sell My Timeshare NOW
01.2010 - 06.2016
Assistant Manager
Famous Footwear
09.2008 - 10.2009
Office Manager
L&C Spring Waters
10.2004 - 08.2008
High School Diploma -
Farmington High School