Jessica Hernandez
New York,NY
Summary
Dedicated and compassionate professional with experience in education, healthcare, customer service, and transportation dispatch. Skilled at working in fast-paced environments, communicating effectively with diverse populations, and providing exceptional support to students, patients, and customers. Bilingual, tech-savvy, and recognized for strong teamwork, organization, and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Paraprofessional
Department Of Education
New York, NY
12.2022 - Current
- Support teachers in delivering classroom instruction and maintaining a positive learning environment.
- Assist students with academic, behavioral, and social development.
- Provide one-on-one and small-group support to help students meet educational goals.
- Collaborate with teachers, staff, and families to promote student success.
- Supported classroom activities by assisting with lesson plans and instructional materials.
- Adapted instructional materials for diverse learning styles, ensuring inclusivity in the classroom environment.
After School Supervisor
Catholic Charities
New York, NY
07.2020 - 12.2022
- Supervised students in a safe and structured after-school environment.
- Organized educational and recreational activities.
- Maintained attendance records and communicated with parents and staff.
- Encouraged teamwork, responsibility, and positive behavior.
- Collaborated with educators to support academic goals and foster a positive learning environment.
- Implemented behavior management strategies, promoting a safe and respectful atmosphere for students.
- Communicated regularly with parents regarding student progress and program updates, strengthening community relations.
- Trained new staff on program guidelines and safety protocols, improving overall team effectiveness.
- Coordinated special events and field trips, enriching the after-school experience through diverse opportunities.
- Evaluated program effectiveness through feedback collection, leading to continuous improvement initiatives.
Medical Assistant
Washington Heights Pediatrics
New York, NY
05.2020 - 08.2021
- Supported healthcare providers in delivering patient care and performing clinical procedures.
- Documented patient information, prepared examination rooms for efficient workflows, and organized medical records.
- Coordinated appointment scheduling and ensured high-quality patient service.
- Followed safety and confidentiality standards.
- Facilitated effective communication between patients and medical staff to enhance care delivery.
- Administered medications as directed while monitoring patient reactions for safety compliance.
- Trained new staff on office protocols, enhancing team performance and service quality.
- Streamlined appointment scheduling processes to improve operational efficiency and reduce wait times.
- Implemented electronic health record systems, improving data accuracy and accessibility for clinical staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Taxi Dispatcher
New Heaven Radio Dispatcher
New York, NY
11.2019 - 05.2020
- Coordinated taxi assignments and managed driver communications.
- Assisted customers with transportation requests and scheduling.
- Resolved customer concerns professionally and efficiently.
- Maintained accurate records while working in a fast-paced environment.
- Developed training materials for staff on best practices in taxi dispatch management systems.
- Assisted in implementing new dispatch software systems, aiding in a seamless transition while minimizing downtime.
- Maintained detailed records of all dispatched rides, ensuring proper documentation and compliance with regulations.
Education
Medical Assistant - Medical Assistant
Mandl School, The College of Allied Health
New York, NY02-2020
High School Diploma -
George Washington High School for Media Communications
New York, NY06.2018
Borough of Manhattan Community College
New York, NYSkills
- Bilingual
- Customer Service
- Teamwork & Collaboration
- Technology Proficiency
- Communication Skills
- Organization & Time Management
- Microsoft Office
- Medical Office Support
- Classroom Support
- Problem Solving
- Multitasking
- Patient scheduling
- Medical terminology
- Vital sign monitoring
- Data entry
- Reliable team player
- Electronic health records
- Electronic medical records
- Appointment setting
- Maintaining confidentiality
Accomplishments
- Recognized for outstanding dedication to patient care.
- Mentored junior staff on new radiological equipment operation.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Paraprofessional
Department Of Education
12.2022 - Current
After School Supervisor
Catholic Charities
07.2020 - 12.2022
Medical Assistant
Washington Heights Pediatrics
05.2020 - 08.2021
Taxi Dispatcher
New Heaven Radio Dispatcher
11.2019 - 05.2020
Medical Assistant - Medical Assistant
Mandl School, The College of Allied Health
High School Diploma -
George Washington High School for Media Communications
Borough of Manhattan Community College