A dedicated team player with excellent interpersonal skills and a positive, friendly attitude. Skilled problem solver with a keen attention to detail and strong active listening abilities. Bringing over 10 years of customer service experience and a commitment to delivering exceptional results.
Overview
9
9
years of professional experience
Work History
Cashier
Lowe’s Home Improvement
Houston, Texas
07.2022 - 08.2025
Greet and assist customers in the self-checkout area
Provide product information and answer questions
Accurately scan items, process payments, and bag items
Ensure a positive shopping experience
Guest Service Representative
Springhill Suites
Houston, Texas
06.2021 - 08.2022
Managed check-in/check-out tasks and guest inquiries
Provided hotel information, rates, and amenities
Coordinated with housekeeping to ensure room readiness
Verified payment methods and maintained front desk operations
Security Officer
Allied Security
San Antonio, TX
01.2020 - 03.2021
Monitored premises and reported suspicious activity
Provided safety and security support for staff and guests
Answered phones and greeted visitors professionally
Work-Study Participant
Houston Community College
Stafford, TX
08.2018 - 11.2019
Assisted students with career assessments and scheduling
Answered phone inquiries and directed students
Maintained staff calendars and supported administrative tasks
Scheduled meetings with faculty advisors for students requiring assistance with academic planning.
Managed student inquiries via phone, email, or in-person visits.
Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Caregiver
Brookdale Senior Living Inc.
Houston, Texas
10.2017 - 05.2019
Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Worked closely with clinical staff to support therapeutic and behavioral plans.
Maintained clean and well-organized environment for client happiness and safety.
Helped clients get in and out of beds and wheelchairs.
Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Food Service Worker
Texas Children Hospital
Houston, Texas
02.2016 - 06.2017
Cleaned kitchen areas, equipment and utensils.
Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
Prepared beverages such as coffee, tea, soda.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Assisted in the preparation of food items, such as sandwiches, salads, and desserts.
Served customers quickly and efficiently while maintaining high standards of customer service.
Made friendly conversation with customers to provide enjoyable bar experience.
Education
Certificate of Business Administration - Human Resources/ PeopleSoft - Business Administration
Houston Community College
Houston, TX
12-2019
Associate of Applied Science - Business Administration
Houston Community College
Houston, TX
12.2025
Skills
Customer Service
Written and Verbal Communication
Teamwork & Time Management
Medical Records & Terminology
Office Administration
Data Entry
Medical Coding & Billing
Microsoft Office Suite
Cash handling
Customer relations
Patience and empathy
Attention to detail
Patient scheduling
Time management
Timeline
Cashier
Lowe’s Home Improvement
07.2022 - 08.2025
Guest Service Representative
Springhill Suites
06.2021 - 08.2022
Security Officer
Allied Security
01.2020 - 03.2021
Work-Study Participant
Houston Community College
08.2018 - 11.2019
Caregiver
Brookdale Senior Living Inc.
10.2017 - 05.2019
Food Service Worker
Texas Children Hospital
02.2016 - 06.2017
Certificate of Business Administration - Human Resources/ PeopleSoft - Business Administration
Houston Community College
Associate of Applied Science - Business Administration