Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cathleen Rotter

Linden,NJ

Summary

Dynamic Cheese Department Manager with extensive experience at ShopRite, excelling in inventory management and customer service. Proven track record in staff development and team leadership, enhancing operational efficiency and customer satisfaction. Skilled in cross-training initiatives and visual merchandising, fostering a knowledgeable and versatile team in a fast-paced grocery environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Cheese Department Manager

ShopRite of Brookdale
11.2021 - Current
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Currently my Cheese department is listed number 5 in Wakefern with Cheese sales. While with SRS co-op I was also in the top five Cheese departments.

Cheese Department Manager/Monger

ShopRite of Clark
01.2016 - 11.2021
  • *Assisted current associates with the daily happenings of the Cheese Department.
  • *Used proper food handling methods for cutting ,wrapping and merchandising product related to my department.
  • *Provided knowledgeable, courteous and informative customer service.
  • *Stayed abreast on all new and innovative ideas in the cheese industry.
  • *Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty~ a secured a great repeat customer base.

Cheese Expert/Operations Assistant

Cheese Please...An Educated Cheese Shop
08.2010 - 08.2015
  • *A Local Family- owned Cheese Shoppe. A great place where I learned that love cheese!
  • *Curated over 300 Cheese and cheese related products
  • *From the beginning of how cheese is produced to the art of cutting and merchandising cheese.
  • *My customer service and knowledge was and still is top notch.
  • *My earlier retail training and merchandising experience allowed me to excell at this shop. This included visual merchandising and product development.

Education

Skills

  • *Customer service
  • *Staff management
  • *Team leadership
  • Sales building
  • Product development
  • Training and mentoring
  • Decision-making
  • Coaching and mentoring
  • Order management
  • Vendor management

Certification

  • ServSafe Food Handler's Certification

Timeline

Cheese Department Manager

ShopRite of Brookdale
11.2021 - Current

Cheese Department Manager/Monger

ShopRite of Clark
01.2016 - 11.2021

Cheese Expert/Operations Assistant

Cheese Please...An Educated Cheese Shop
08.2010 - 08.2015

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Cathleen Rotter