Cathleen Sumner
Gilbert,MN
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2027
2027
years of professional experience
Work History
Cosmetologist
Uptown Stylist (formally Regis Corp)
Virginia, MN
10.2018 - Current
- Scheduled appointments and managed client flow at the front desk.
- Processed payments and completed retail transactions for salon guests.
- Supported team members with service coordination and guest satisfaction.
- Developed a loyal client base through excellent customer service.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Performed haircuts, coloring, highlighting and styling techniques.
- Ensured proper sanitation practices were followed at all times.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Maintained accurate records of customer services provided.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Advised clients on how to maintain their new hairstyles at home.
- Maintained cleanliness of salon equipment and tools.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Various Customer service postions, assembly, admin
Various Companies
Virginia, Minnesota
2010 - 2018
- Executed day-to-day duties with attention to detail, ensuring accuracy and efficiency.
- Engaged with diverse coworkers to solve product and service-related issues, fostering a collaborative environment.
- Coordinated with team members to fulfill project objectives and adhere to deadlines.
Schedule Coordinator
Spectrum Homehealth care service
Eveleth, Minnesota
2005 - 2012
- Coordinated caregiver schedules for home health visits at Spectrum Home Health Care Service.
- Developed and maintained schedules for multiple departments and locations.
- Prepared daily schedules and shared updates with care teams.
- Communicated schedule details with nurses, aides, and families.
- Confirmed shift coverage for home care assignments and client needs.
- Ensured accuracy of information entered into the system by verifying data entry accuracy.
- Adhered strictly to established guidelines when making decisions about scheduling priorities.
Admin Assistant, Material Planner, Assembly
Polaris Industries
Roseau, Minnesota
1994 - 2003
- Prepared Polaris Industries correspondence, memos, and office documents
- Tracked Polaris Industries records, files, and confidential paperwork
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Facilitated communication between different departments within the organization.
- Managed open orders to facilitate efficient delivery. and expedited deliveries for time-sensitive plant requirements
- Collaborated with operations, purchasing, and logistics to maintain material flow
- Coordinated ordering activities with purchasing department and suppliers to ensure on-time delivery of materials.
Education
Various
Virginia, MNSkills
- Hair styling
- Client consultation
- Customer service
- Schedule coordination
- Production scheduling
- Time management
- Detail-oriented
- Multitasking
- Data entry
- Office administration
- Performance improvement
- Active listening
- Communication skills
- Staffing assignments
Timeline
Cosmetologist
Uptown Stylist (formally Regis Corp)
10.2018 - Current
Various Customer service postions, assembly, admin
Various Companies
2010 - 2018
Schedule Coordinator
Spectrum Homehealth care service
2005 - 2012
Admin Assistant, Material Planner, Assembly
Polaris Industries
1994 - 2003
Various