CATHRIN JOHNSON
Cincinnati,USA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Rideshare Driver
Lyft
12.2023 - Current
- Inspected vehicle and personally handled routine upkeep.
- Used advanced driving techniques to better improve time management and safety.
- Leveraged local knowledge to recommend destinations, dining, and entertainment options to passengers.
- Maintained high ratings from passengers for cleanliness, safety, and customer service.
- Employed defensive driving techniques to ensure the safety of passengers and other road users.
- Fostered a welcoming environment, accommodating special requests when possible.
Onboarding Specialist/Traveling Recruiter
Focus Workforce Management
, USA
01.2022 - 12.2023
- Increased candidate placements by developing and maintaining relationships with clients and candidates
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events
- Improved employee retention rates through thorough candidate screening and interview techniques
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides
- Implemented innovative sourcing strategies that led to the discovery of top talent in competitive markets
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency
- Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes
- Advertised job opportunities on social media platforms and job boards
Customer Service Representative
Duke Energy
Rocky Mount, Remote
01.2019 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
- Updated account information to maintain customer records
- Educated customers about billing, payment processing and support policies and procedures
Administrative Support/Case Manager Coordinator
Cobb County Community Service Board
Smyrna, GA
03.2016 - 01.2019
- Improved client outcomes by developing and implementing individualized case management plans
- Enhanced team efficiency through effective coordination of case manager assignments and workload distribution
- Facilitated multidisciplinary team meetings for comprehensive care planning and improved client satisfaction
- Increased staff competency with regular training sessions, performance evaluations, and feedback
- Provided ongoing support and advocacy for clients in navigating complex social service systems
- Assisted caseworkers with regular visits to homes and schools to evaluate child safety and quality of care
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
- Monitored clients' progress and tracked client services to provide crisis interventions
Education
BBA - Business Administration And Management
Strayer University
Washington, DCMBA - Human Resources Management
Strayer University
Washington, DCSkills
- Outbound Calling
- Project Management
- Performance Evaluation
- Pre-Employment Screening
- Talent Management
- Recruitment
- New Hire Orientations
- Pre-Screening Candidates
- Candidate and Client Relations
- Online Job Boards
- Offer Letters
- New Hire Training
- Recruiting and Sourcing
- Clerical Support
Timeline
Rideshare Driver
Lyft
12.2023 - Current
Onboarding Specialist/Traveling Recruiter
Focus Workforce Management
01.2022 - 12.2023
Customer Service Representative
Duke Energy
01.2019 - 01.2022
Administrative Support/Case Manager Coordinator
Cobb County Community Service Board
03.2016 - 01.2019
BBA - Business Administration And Management
Strayer University
MBA - Human Resources Management
Strayer University