Summary
Overview
Work History
Skills
Timeline
Generic

Kim M Kidd

Victorville,CA

Summary

Detailed Customer Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

17
17
years of professional experience

Work History

Rideshare Driver

Uber And Lyft
Inland Empire
05.2022 - Current
  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading.
  • Updated records of trip details such as passenger pick-up and drop-off times, mileage traveled.
  • Navigated routes using GPS systems for efficient delivery of passengers.

Fact Finder/Project Assistant - Remote

Maximus/CA EDD
Victorville, CA
02.2022 - 02.2023
  • Work independently in remote position.
  • Monitor and maintain compliance with internal controls and government regulations.
  • Present key information to upper management.
  • Collect and organize claimant information for internal reports.
  • Prioritize and organize tasks to efficiently accomplish daily goals.
  • Fact find w/ claimants and employers per Department of EDD's request. Document findings accurately.

Transit Bus Operator

Keolis Transit
Hesperia, CA
03.2019 - 11.2021
  • Obeyed traffic laws and followed established traffic and transportation procedures.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Performed pre-trip inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.

Military Media Account Manager

Marcoa Media
San Diego, CA
07.2015 - 12.2017
  • Prospected and cold-called customers to develop new sales leads using CMR systems to maintain daily activity flow and customer data base.
  • Used persuasive techniques to overcome objections and close new sales opportunities.
  • Sold print and online advertising opportunities.

Sales Consultant

Ashley Home Furnishings
Victorville, CA
04.2013 - 07.2015
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Listened to customers to understand needs and refer to optimal services.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.

Account Executive - Telephone

Idearc Media
Ontario, CA
11.2007 - 04.2013
  • Drove new business development and client acquisition through cold calling, lead generation and exceptional service. Used CMR systems to manage daily activities and manage customer base.
  • Contacted customers about account or information issues, alerting clients of changes for excellent customer service.
  • Oversaw production of advertising copy by preparing scripts, reviewing proofs and editing layouts.

Skills

  • Customer Service Specialist
  • Microsoft Office / CRM
  • Inbound and Outbound Calling
  • Technologically savvy
  • Product organization
  • Courteous demeanor
  • Customer relations
  • Problem Resolution
  • Sales Professional

Timeline

Rideshare Driver

Uber And Lyft
05.2022 - Current

Fact Finder/Project Assistant - Remote

Maximus/CA EDD
02.2022 - 02.2023

Transit Bus Operator

Keolis Transit
03.2019 - 11.2021

Military Media Account Manager

Marcoa Media
07.2015 - 12.2017

Sales Consultant

Ashley Home Furnishings
04.2013 - 07.2015

Account Executive - Telephone

Idearc Media
11.2007 - 04.2013

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Kim M Kidd