Juliana Alber
Long Beach,CA
Summary
One of leaders delivering quality service adhering to Disneyland impeccable standards. In years of successful Rideshare operating proved high self motivation as well as managing a successful business applying strategic planning
Overview
10
10
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Lyft
Orange County
05.2022 - 11.2024
- Navigated optimal routes to enhance passenger experience and reduce travel time.
- Ensured vehicle cleanliness and maintenance for safety and comfort standards.
- Provided excellent customer service by addressing passenger inquiries and concerns promptly.
- Responded to passenger concerns and complaints politely and professionally.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Canvasser
Healthy Streets LA
Los Angeles, CA
05.2022 - 08.2022
- Engaged community members through door-to-door outreach to promote health initiatives.
- Collected feedback and insights from residents to inform program improvements.
- Distributed educational materials on healthy living and available resources.
- Collaborated with team members to strategize effective canvassing routes and messaging.
Warehouse Associate
Travis Mathew
Huntington Beach, CA
08.2019 - 03.2020
- Managed inventory control processes, ensuring accurate stock levels and timely order fulfillment.
- Collaborated with team members to streamline shipping and receiving operations, reducing processing time.
- Conducted regular safety inspections, promoting adherence to health and safety regulations among staff.
- Trained new associates on warehouse procedures, enhancing team productivity and operational efficiency.
- Implemented process improvements that increased accuracy in order picking and packing activities.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Kiosoft Installer Technician
CSC ServiceWorks
City of Industry, CA
01.2015 - 07.2019
- Conducted routine maintenance checks on machines to ensure optimal functionality and reliability.
- Collaborated with team members to troubleshoot issues, reducing downtime and improving service response times.
- Managed inventory of tools and parts, ensuring availability for timely installations and repairs.
- Provided on-site customer support during installations, addressing concerns and ensuring satisfaction with services rendered.
- Laid out materials and system components to prepare for installation.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Calculated materials and time needed for each job.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Accelerated project completion rates, coordinating effectively with team members to meet tight deadlines.
- Reduced installation times through meticulous planning and execution, enhancing customer satisfaction.
Education
General Studies
Cypress College
Cypress, CASkills
Highly motivated, quick learner and committed team player with strong work ethic Accomplished Customer Service Expert with 18 years of immaculate experience at Disneyland Resort Effectively serving customers and building long-term harmonious relationships while ensuring to keep them fully satisfied and happy Can add real value to your strategic goals by managing everything from floor operations and environment to quality standards and customer concerns Based on my expertise and professional capabilities, I am seeking an attractive job role as a Customer Service Specialist to build a thriving career
Certification
Food Handlers certificate
Timeline
Rideshare Driver
Lyft
05.2022 - 11.2024
Canvasser
Healthy Streets LA
05.2022 - 08.2022
Warehouse Associate
Travis Mathew
08.2019 - 03.2020
Kiosoft Installer Technician
CSC ServiceWorks
01.2015 - 07.2019
General Studies
Cypress College