Cathrina Magtoto

• Maintained inventory of office supplies and placed orders when necessary.
• Answered incoming phone calls, responded to inquiries and transferred calls as needed.
• Sorted and distributed incoming faxes, letters and emails for office distribution.

• Monitored operational performance metrics to identify areas for improvement in efficiency and customer satisfaction.
• Resolved customer complaints in a timely manner while maintaining professionalism at all times.
• Supervised daily operations of passenger services staff, ensuring compliance with safety regulations and customer service standards.
• Furnished customers with information on routes, gates, and terminals to assuage baggage and boarding concerns.
• Greeted passengers and provided boarding instructions.

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