Summary
Overview
Work History
Education
Timeline
Generic

Cathrina Martinez

Milan,IL

Summary

Order fulfillment professional with comprehensive background in coordinating logistics and managing inventory to ensure seamless operations. Known for strong organizational skills and proactive approach to problem-solving, contributing to efficient workflow and timely deliveries. Dependable team player with focus on collaboration and adaptability to meet evolving business needs.

Overview

21
21
years of professional experience

Work History

Order Fulfillment Coordinator

John Deere
02.2023 - Current
  • Enhanced customer satisfaction by ensuring timely updates and accurate order processing and for delivery.
  • Built strong relationships with key departments including factory analysts, and division managers to ensure a smooth order fulfillment process.
  • Help to Develop comprehensive training materials to onboard new team members quickly, increasing overall productivity levels.
  • Collaborated with cross-functional teams for seamless order tracking and resolution of issues.
  • Resolved customer/dealer inquiries promptly, providing detailed information on their orders'' status and offering solutions as needed.

Salon Cosmetologist

Salon Vale
12.2018 - 03.2023
  • Boosted salon revenue by upselling additional services and products to clients during appointments.
  • Executed precision haircuts using advanced cutting techniques to achieve desired looks while maintaining healthy hair conditions.
  • Offered specialized treatments such as keratin smoothing therapy and deep conditioning treatments to improve hair health and manageability.
  • Assisted in managing salon inventory for timely replenishment of supplies while reducing waste expenses.
  • Ensured compliance with state regulations regarding sanitation procedures for equipment cleaning and disinfection practices within the salon space.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Collaborated with other stylists and team members for smooth salon operations and shared learning experiences.
  • Built lasting relationships with clients through engaging conversations and attentive listening during appointments.

Independent Cosmetologist

Bentley Salon
06.2009 - 12.2018
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.

Salon Owner

Affinity Salon
05.2004 - 06.2009
  • Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
  • Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
  • Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
  • Maintained daily, monthly, and quarterly records of costs and revenue.
  • Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
  • Cultivated positive relationships with suppliers, negotiating favorable terms for product purchasing and delivery schedules.
  • Delegated workplace responsibility to appropriate staff.

Education

High School Diploma -

LaJames Cosmetology College
East Moline, IL
09-1996

Timeline

Order Fulfillment Coordinator

John Deere
02.2023 - Current

Salon Cosmetologist

Salon Vale
12.2018 - 03.2023

Independent Cosmetologist

Bentley Salon
06.2009 - 12.2018

Salon Owner

Affinity Salon
05.2004 - 06.2009

High School Diploma -

LaJames Cosmetology College

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Cathrina Martinez