CATHRINE DEAN
Gainesville,GA
Summary
People-oriented sales and operations manager with talents for team building, leading and motivating. Knowledgeable and dedicated customer service professional with extensive experience in customer relations and retention. Willing to take on new responsibilities as a hard working, organized, quick learner. Motivated to maintain customer satisfaction and contribute to company success.
Overview
30
30
years of professional experience
Work History
Director of Sales and Operations
Campbell Tire Company
Alpharetta, GA
08.2010 - 01.2024
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
- Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
- Negotiated favorable contract terms with suppliers, optimizing profit margins while maintaining product quality standards.
- Expanded customer base by targeting untapped markets through innovative lead generation tactics and follow-up mechanisms.
- Built relationships with customers and community to establish long-term business growth.
- Managed team of sales representatives, providing guidance, coaching and support.
Algebra Tutor
Self-employeed
Tampa, FL
09.2005 - 05.2010
- Assisted students in improving their algebra skills, providing individualized attention and feedback
- Boosted student test scores by teaching effective study strategies and time management skills during tutoring sessions
- Prepared students for standardized tests by identifying areas of weakness and focusing on skill development in those areas
Store Manager
Rhodes Furniture
Charlotte, NC
07.1994 - 11.2004
- Improved customer satisfaction through staff training in customer service and product knowledge
- Maximized sales by creating innovative visual merchandising displays and store layouts
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
- Managed inventory control, cash control, and store opening and closing procedures
Education
No Degree - Business
University of Georgia
Athens, GA05.1995
High School Diploma -
North Springs High School
Atlanta, GA06.1991
Skills
- Sales Training and Leadership
- Sales Strategy Development
- Lead generation
- Organizational skills
- Effective communication
- Time management
- Conflict resolution
- Customer Service
- Decision-Making
- Active listening
- Customer retention
Timeline
Director of Sales and Operations
Campbell Tire Company
08.2010 - 01.2024
Algebra Tutor
Self-employeed
09.2005 - 05.2010
Store Manager
Rhodes Furniture
07.1994 - 11.2004
No Degree - Business
University of Georgia
High School Diploma -
North Springs High School