Cathrine Jones
Dover,OH
Summary
Dynamic manager with a proven track record at Pure Heaven LLC, enhancing team productivity through effective staff training and streamlined operations. Skilled in customer relationship management and conflict resolution, I foster strong relationships while driving performance improvements and achieving operational excellence. Committed to delivering high-quality service and maximizing team efficiency.
Overview
20
20
years of professional experience
Work History
Manager
Pure Heaven LLC
Dover, OH
02.2016 - Current
- Streamlined operational workflows to enhance team productivity and efficiency.
- Implemented training programs for new staff, fostering skill development and confidence.
- Developed standard operating procedures to ensure consistent quality across services.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Babysitter
Self Employed Services
Dover, OH
10.2006 - Current
- Provided attentive care and supervision for children of various ages in home environment.
- Developed engaging activities to promote learning and social interaction among children.
- Maintained a safe and clean play area, ensuring compliance with health standards.
- Communicated effectively with parents about children's progress and daily activities.
- Enhanced childcare services by introducing creative educational games that foster skill development.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Planned fun outings and educational activities to keep children entertained.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Maintained open communication with parents about daily activities, behaviors, and concerns.
- Facilitated creative play and crafts to stimulate imagination and fine motor skills.
- Provided first aid and care during emergencies, ensuring child safety at all times.
- Read stories, sang songs and facilitated creative play.
- Responded to inquiries from parents and guardians.
Sunday School Teacher
Dover Alliance Church
Dover, OH
08.2014 - 07.2024
- Developed and implemented engaging lesson plans for diverse age groups.
- Facilitated interactive discussions to enhance student understanding of biblical teachings.
- Created a nurturing environment that promoted spiritual growth and community involvement.
- Assessed student progress and adapted teaching strategies to meet individual needs.
- Collaborated with other educators to share best practices and improve curriculum delivery.
- Encouraged class participation to build student confidence and interest in church teachings.
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.
- Tested children's bible knowledge by asking bible trivia questions and hosting bible quizzing competitions.
- Managed classroom behavior effectively, maintaining a respectful atmosphere conducive to learning.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
- Guided students in the development of strong moral values and ethical decision-making skills through thoughtful discussions and real-life examples.
- Boosted student confidence and retention through regular feedback and constructive criticism.
- Merged bible verses with current events to develop curriculum and address relevant topics children regularly encounter.
- Implemented differentiated instruction strategies, catering to individual student strengths and areas for growth.
- Created visually appealing bulletin boards that showcased student work, increasing pride in their accomplishments.
- Collaborated with fellow teachers to share best practices, resources, and ideas for continuous improvement.
- Served as a mentor and role model for students in matters of spirituality, character development, and personal growth.
Awana Leader
Dover Alliance Church
Dover, OH
08.2014 - 07.2024
- Oversaw daily activities to safeguard children’s well-being and security.
- Played a key role in developing and implementing age-specific educational and recreational programs.
- Engaged with parents to discuss child development milestones and behavioral observations.
- Partnered with colleagues to cultivate an enriching and nurturing atmosphere.
- Collaborated with staff to establish a cohesive team committed to exceptional service delivery.
- Enhanced children’s social abilities by organizing collaborative activities and fostering positive relationships.
- Championed child development by executing individualized, age-appropriate learning strategies.
- Directed children in imaginative educational and athletic pursuits while ensuring a safe and organized group setting.
- Fostered strong relationships with parents/guardians through open lines of communication regarding their children''s educational experiences.
- Enhanced weekly attendance through implementation of dynamic and inclusive curriculum.
- Assisted with fundraising activities.
- Served as a mentor and role model for students in matters of spirituality, character development, and personal growth.
- Organized events and activities that encouraged family participation in church community.
Assistant Teacher
Dover City Schools
Dover, OH
08.2006 - 02.2018
- Facilitated student learning through engaging instructional activities and tailored support.
- Collaborated with lead teachers to develop effective lesson plans and classroom management strategies.
- Mentored new teaching staff, providing guidance on classroom practices and educational resources.
- Implemented individualized education plans (IEPs) to meet diverse student needs and foster academic growth.
- Assisted in coordinating school events, enhancing community engagement and student participation.
- Analyzed student performance data to identify areas for improvement and adjust teaching methods accordingly.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Provided one-on-one and group-based learning support focused on student progress.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
- Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
- Conducted educational games and activities to reinforce learning concepts in enjoyable manner.
- Provided feedback on student assignments and tests, aiding in assessment of understanding and progress.
- Supported use of educational technology in classroom, enhancing learning experience.
Education
Associate of Science - Nursing
Kent State University
New Philadelphia, OHSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Cross-functional teamwork
- Customer relationship management (CRM)
- Shift scheduling
- Clear communication
- Teamwork and collaboration
- Computer skills
- Effective communication
- Attention to detail
- Adaptability and flexibility
- Multitasking Abilities
- Excellent communication
Timeline
Manager
Pure Heaven LLC
02.2016 - Current
Sunday School Teacher
Dover Alliance Church
08.2014 - 07.2024
Awana Leader
Dover Alliance Church
08.2014 - 07.2024
Babysitter
Self Employed Services
10.2006 - Current
Assistant Teacher
Dover City Schools
08.2006 - 02.2018
Associate of Science - Nursing
Kent State University