Cathrine Kaley

• Greeted Clients and provided them with assistance.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled and confirmed appointments using Avimark practice management software
• Ensured readiness of patient charts prior to appointments.
• Managed patient check-in and check-out procedures accurately.
• Addressed client concerns with professionalism.
• Processed monetary transactions accurately, handled closing deposit procedures, managed evening report submissions efficiently.
• Maintained an organized filing system of confidential client and patient information in accordance with company policy.
• Regularly communicated with other veterinary hospitals and pet insurance companies.
• Maintained communication with sales representatives and vendors
• Managed inventory of hospital supplies and placed orders to ensure adequate stock levels.
• Mitigated employee conflicts.
• Prepared employees' work schedule.
• Managed and processed employee payroll.
• Handled invoice submission with accuracy.

Customer Service Representative/Cash Office Associate

Gulfport, MS

Navy Exchange, CBC June 6/2000-12/2005

• Ensured high levels of customer satisfaction.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Processed sales transactions and refunds
• Answered customer calls, addressed questions, and forwarded to the right departments or managers when needed.
• Verified cash drawer, counted money, and balanced receipts for three store locations and vending machines.
• Resolved discrepancies between physical count of cash and register balance.
• Performed opening and closing procedures according to established guidelines.
• Identified suspicious activities or irregularities and reported to management immediately.
• Trained new employees on proper cash handling techniques and policies.
• Managed change fund accurately throughout the day with minimal errors.
• Prepared and checked cashier register tills.
• Organized cash movements between offices and to or from banks.
• Distributed cash, change, and equipment to sales associates, and assisted with end-of-shift accounting to document revenue handling.
• Balanced cash drawers and prepared financial reports to reflect daily sales.
• Ensured the cash office was organized, clean, and operated efficiently.
• Prepared bank deposits, verifying amounts and ensuring timely deposits.