Alicia Jennings
Green Valley,AZ
Summary
I am a resourceful, hard working and committed employee. I currently have 2+ years as an experienced front desk receptionist with minor cross training as a Veterinary Assistant. I am able to multitask by scheduling appointments including surgeries and coordinating with specialists. Handling multiple line phone calls consisting of appointment reminders, prescription refills, sending and retrieving records, corresponding with Pet Insurance companies and clients Experienced with Cornerstone , Payment gateway and other administrative programs.
Overview
18
18
years of professional experience
Work History
Veterinary Receptionist
Orange Grove Animal Hospital
08.2021 - 11.2022
- Proficient with programs such as Cornerstone, Care Credit and Payment Gateway.
- Communicate with clients for Domestic and International travel Health Certificates. As well as working with Pet Insurance companies to provide necessary information to process claims.
- Welcomed pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Processed new patients and updated client records with key information using Cornerstone.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system with over 50 calls per day.
Veterinary Assistant
Sears Veterinary Hospital
11.2020 - 08.2021
- Answered owners' animal health questions and educated on healthy animal care practices.
- Processed new patients and updated client records with key information using Cornerstone.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Scheduled and confirmed appointments.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Documented patient medical information and insurance details to facilitate smooth appointments and payment processing.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Childcare Assistant Teacher
Peterson AFB (CDC)
01.2014 - 04.2016
- Logged Records for Attendance
- Supervised hygiene as well as managing appropriate medications for children through signed documents established by parents and fellow CDC carers.
- Applied play-based strategies, including crafts and games, story telling and interactive imagination play, to provide diverse approaches to learning.
- Reinforcing positive behaviors, emphasized hygiene and cleanliness.
Lead Pet Care Specialist
PetSmart
01.2005 - 12.2007
- Built Planograms including re-shelving and re-arranging displays
- Provided top-notch customer service to every customer and exceptional care to all animals.
- Followed all pet care instructions for medication regiments as Veterinary directed.
Education
Bachelor of Science - Veterinarian Assisting
Penn Foster
Tucson05.2025
Pharmacy Technician Certification - Pharmacy Technology
Penn Foster College
Lancaster11.2017
High School Diploma -
Lancaster High School
Lancaster, CA06.2004
Skills
- Front Desk Operations
- Appointment Scheduling/ Referrals
- Managing Paperwork/Charting
- Customer support
- Adaptability
- Prescription requests/refills
- Customer Interaction
- Telephone Etiquette
- Trained In Cornerstone
Timeline
Veterinary Receptionist
Orange Grove Animal Hospital
08.2021 - 11.2022
Veterinary Assistant
Sears Veterinary Hospital
11.2020 - 08.2021
Childcare Assistant Teacher
Peterson AFB (CDC)
01.2014 - 04.2016
Lead Pet Care Specialist
PetSmart
01.2005 - 12.2007
Bachelor of Science - Veterinarian Assisting
Penn Foster
Pharmacy Technician Certification - Pharmacy Technology
Penn Foster College
High School Diploma -
Lancaster High School
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