Cathrine Regnald
Lodi,NJ
Summary
Motivated Manager with experience in team leadership, management, and coaching. Skilled at training and developing staff members to reach maximum productivity and potential. Strengths in handling work independently and solving routine problems without oversight. Offers expertise in customer service and ability to quickly learn new processes. Hardworking, focused on completing work quickly to consistently exceed targets. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
City Carrier Assistant
Post Office
South Hackensack, NJ
07.2023 - Current
- Communicated regularly with supervisor regarding changes in route or schedule.
- Assisted customers with package pickups, deliveries, and inquiries.
- Managed clerical duties within mail office and collaborated with other employees in team-centered environment.
Cashier
Metlifestadium
East Rutherford, NJ
09.2021 - Current
- Operated cash register for credit card transactions with great levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Checked identification for proof-of-age for alcohol.
- Greeted over 100 customers per event.
- Completed inventory counts.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Cashier
Kohls Department Store
Ramsey , NJ
11.2022 - 01.2023
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Managed over 50 customer per day.
Customer Service Manager
Five Below
Toms River , NJ
09.2018 - 06.2020
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Consistently managed 4 person staff, effectively resolving issues.
- Followed through with client requests to resolve problems.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Handled day-to-day customer contact via phones, faxes and emails.
Part Time Stock
Five Below
Brick, NJ
10.2017 - 12.2018
- Handled staff operations, including inbound and outbound calling
- Developed strategic plans for continued improvement
- Managed and reviewed daily CRM reports
- Built and maintained positive relationships with staff
- Assisted with ongoing management of systems and processes to improve customer service ratings
- Counted daily cash, prepared deposits, and updated financial records with current totals
- Engaged customers to quickly identify needs, negotiate contracts and close sales
- Resolved customer complaints regarding sales and service.
Warehouse Assistant
Little B LLC
09.2016 - 07.2017
- Used UPS/ FEDEX to print shipping labels and documentation
- Abided by all safety standards and OSHA regulations in warehouse environment
- Fulfilled orders by collecting items from inventory and packaging for safe transport
- Removed trash and recyclables from work areas and disposed of according to proper procedures
- Completed shipping and receiving tasks such as scanning and shipping out
- Inspected items to identify problems and worked with supervisors or vendors to correct issues
- Operated equipment such as pallet jack to move and organize stock
- Reduced warehouse hazards by disposing of trash and debris
- Verified proper packaging and labeling for each shipment to promote accuracy and safety of merchandise in transit
- Counted stock every month and documented computer database
Counselor Supervisor
Lodi Boys And Girls Club
Lodi, NJ
09.2011 - 09.2013
- Provided counseling sessions to correct troublesome behaviors and help clients develop healthy routines
- Discussed rules, activities, daily schedules, and traditions of camp to create solid boundaries for each camper to follow
- Completed recordkeeping activities to comply with camp requirements
- Taught campers about important outdoor skills, healthy living, and recreation
- Maintained rooms, closets, games, and equipment in neat and orderly condition by performing routine maintenance and custodial functions
- Kept recreational facilities clean, organized and ready for use
- Submitted attendance records, observation records, and incident and injury reports by completing routine and required forms.
Education
High School Diploma -
Lodi High School
06.2013
DIPLOMA -
Lodi High School
06.2013
Skills
- Advertising Techniques
- Customer service Management
- Organizational Skills
- Teamwork and Collaboration
Certification
- certified coaching card
Timeline
City Carrier Assistant
Post Office
07.2023 - Current
Cashier
Kohls Department Store
11.2022 - 01.2023
Cashier
Metlifestadium
09.2021 - Current
Customer Service Manager
Five Below
09.2018 - 06.2020
Part Time Stock
Five Below
10.2017 - 12.2018
Warehouse Assistant
Little B LLC
09.2016 - 07.2017
Counselor Supervisor
Lodi Boys And Girls Club
09.2011 - 09.2013
High School Diploma -
Lodi High School
DIPLOMA -
Lodi High School
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