Cathryn Bratton
OPAA! Food Management
Saint Clair,Missouri
8
years of professional experience
Experienced customer service professional with a background in retail support, account handling, and complaint resolution. Skilled in communication, active listening, and conflict resolution. Trusted to solve problems calmly, maintain accurate records, and deliver positive customer experiences.
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Work History
Kitchen Staff Member
1 Year- Prepared menu ingredients following food safety and sanitation standards.
- Assisted with food assembly, portioning, and tray setup for service.
- Cleaned kitchen surfaces, equipment, and serving areas to maintain compliance.
- Refilled food supplies and utensils to maintain seamless dining service.
- Supported cooks with basic prep tasks and organized workstation materials.
- Monitored food temperatures and handled items according to safety procedures.
- Disposed of waste properly and maintained an orderly storage and prep areas.
- Adapted quickly to daily kitchen needs while completing routine tasks accurately.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Teacher's Assistant
8 Months- Supported lead teacher with daily classroom activities and instructional preparation.
- Assisted children with learning tasks, transitions, and routine classroom expectations.
- Monitored student behavior and reinforced positive guidance throughout activities.
- Prepared educational materials, supplies, and learning centers for lessons.
- Maintained organized classroom environment to support safe, productive instruction.
- Documented student observations and communicated concerns to teaching staff.
- Adapted quickly to changing classroom needs and lesson plans.
- Collaborated with staff to support individualized student development and care.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
Customer Service Representative
2 Years 5 Months- Resolved customer inquiries about wireless plans, device features, and billing with accurate, courteous support.
- Troubleshot mobile service, device setup, and connectivity issues to restore customer functionality.
- Educated customers on product options, promotions, and accessory recommendations aligned with service needs.
- Processed activations, upgrades, and account changes using POS and customer management systems.
- Handled payment processing, account updates, and order completion with strong attention to detail.
- Maintained accurate records for interactions, service requests, and follow-up actions across customer systems.
- Collaborated with team members to support store operations and deliver consistent customer experiences.
- De-escalated complaints professionally, preserving customer satisfaction while meeting company service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Childcare Assistant
5 Months- Assisted with age-appropriate activities, supporting learning, play, and social development.
- Supervised children during daily routines, ensuring safe, structured, nurturing environment.
- Supported diapering, toileting, and hygiene routines while preserving child dignity.
- Prepared snacks and maintained cleanliness across classrooms, play areas, and shared spaces.
- Communicated updates to parents and caregivers regarding behavior, needs, and progress.
- Observed children for signs of distress, documenting concerns and escalating issues promptly.
- Collaborated with lead staff to reinforce classroom routines and consistent behavior guidance.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Pack and Stacker
1 Year 2 Months- Stacked products securely to maintain organized, stable inventory throughout storage areas. 2. Inspected items for damage and separated damaged stock for supervisor review. 3. Loaded and unloaded shipments while following safety procedures and handling guidelines. 4. Replenished shelves and pallet locations to support continuous picking and order fulfillment. 5. Sorted incoming materials by type, size, and destination, enhancing storage organization. 6. Maintained clean work areas and cleared aisles, promoting safety and workflow efficiency. 7. Coordinated with team members to complete stacking tasks, ensuring daily workload goals were met. 8. Assisted with inventory counts by verifying product placement and updating stock locations.
- Facilitated efficient storage by moving finished pallets to appropriate areas.
- Maintained a solid understanding of product specifications and storage requirements, ensuring proper handling and stacking procedures were always followed.
- Stacked finished cases on pallets according to customer requests.
Education
High School Diploma
Skills
Food preparation
Organization and cleanliness
Cleaning and sanitizing
Safe food handling
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Timeline
Kitchen Staff Member
OPAA! Food Management
10.2025 - CurrentRead More
Teacher's Assistant
Jefferson County Community Action
02.2024 - 10.2024Read More
Customer Service Representative
Prime Communications AT&T
06.2021 - 11.2023Read More
Childcare Assistant
Sherries Place
06.2020 - 11.2020Read More
Pack and Stacker
Plaze
02.2019 - 04.2020Read More
Neelyville High School
High School Diploma
Read More