CATHRYN FERRIS
Edwardsville,IL
Summary
Clinic director with proven to deliver exemplary level of healthcare service delivery to patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
9
9
years of professional experience
Work History
Clinic Director
NORTH COUNTY PAIN RELIEF CENTER
2017.04 - Current
- Provide comprehensive chiropractic care to patients with a wide range of musculoskeletal conditions
- Collaborate with a multidisciplinary team of healthcare professionals to ensure coordinated patient care
- Develop and maintain strong relationships with patients to drive patient satisfaction and retention
- Collaborate with the sales team to identify potential revenue opportunities and implement marketing strategies
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
Associate
EPIC PERFORMANCE- DR, CHARLIE KAUTZ, Greater Midwest
2016.02 - 2017.04
- Provided Specialized treatment protocols for professional touring musicians through adjusting, myofascial release, instrument- assisted soft tissue manipulation, and kinesiology taping
- Managed paper work for each individual artist prior to treatment
- Educated musicians and those on tour on the importance of proper biomechanics while lifting, playing, and touring.
- Worked varied hours to meet seasonal and business needs.
Senior Intern
MYRTLE HILLIARD DAVIS COMPREHENSIVE HEALTH CENTER, Logan University, College of Chiropractic
2015.10 - 2016.02
- Selected as one of six interns for trimester rotation at an integrated health clinic in St. Louis
- Provided patient care through a variety of adjusting techniques as well as physiotherapy modalities and active patient rehabilitation
- Assisted patients in nutritional care based on various blood work and urinalysis
- Provided care in a large volume clinic for the medically underserved community who previously failed to improve after traditional medical management.
- Gained insight in time management with patients due to large volume
Chiropractic Assistant
HANDS ON HEALTH
2014.06 - 2016.02
- Assisted with billing and collections as well as transitioning from insurance to cash-only practice
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Transitioned paper health records into electronic health records
Education
Doctor of Chiropractic -
Logan University, College of Chiropractic
Chesterfield, Missouri04.2016
Bachelors - Science
Illinois College
Jacksonville, Illinois05.2011
Skills
- Motivational Leadership
- Client Satisfaction
- Diagnostic Imaging
- Movement Restoration
- Health Counseling
- Critical Thinking
- Office Management
- Crisis Prevention Intervention
- EMR Systems
Timeline
Clinic Director
NORTH COUNTY PAIN RELIEF CENTER
2017.04 - Current
Associate
EPIC PERFORMANCE- DR, CHARLIE KAUTZ, Greater Midwest
2016.02 - 2017.04
Senior Intern
MYRTLE HILLIARD DAVIS COMPREHENSIVE HEALTH CENTER, Logan University, College of Chiropractic
2015.10 - 2016.02
Chiropractic Assistant
HANDS ON HEALTH
2014.06 - 2016.02
Doctor of Chiropractic -
Logan University, College of Chiropractic
Bachelors - Science
Illinois College
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