Cathryn Graves
Tahlequah,OK
Summary
Seasoned owner/operator with several years of expertise the field. Highly knowledgeable about market, competitors and clientele with strong background in negotiating deals. Personable leader with strengths in guiding employees to elevate productivity and attracting loyal customers to increase profits.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Cathy's Cleaning Crew
Muskogee, Oklahoma
02.2014 - Current
- Managed daily operations of residential and commercial cleaning services.
- Maintained inventory of cleaning supplies and equipment for operations.
- Handled customer inquiries and resolved service-related issues promptly.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Manager
Circle K
Muskogee, Oklahoma
03.2009 - 01.2014
- Managed daily operations to ensure efficient store performance.
- Collaborated with vendors to streamline supply chain processes and deliveries.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Associate of Applied Science - Case Managment
Connors State College
08.1994
Skills
- Inventory management
- Customer relationship management
- Service issue resolution
- Staff training
- Sales forecasting
- Operations management
Timeline
Owner/Operator
Cathy's Cleaning Crew
02.2014 - Current
Manager
Circle K
03.2009 - 01.2014
Associate of Applied Science - Case Managment
Connors State College