Cathryn Haber
Bridgeport PO,Jamaica
Summary
Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. A Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Knowledgeable Manager with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
20
20
years of professional experience
Work History
Operations Manager
ESTAC Industrial Agencies Limited
Kingston , Jamaica
02.2022 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Branch Manager
Tutti Frutti Frozen Yogurt
Portmore, St Catherine
09.2017 - 11.2019
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Coordinated promotional campaigns for new products/ flavours in order to boost sales revenue.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Created reports summarizing operational performance metrics for senior management review.
Food & Beverage Supervisor & Cashier
Cuddyz Sports Bar and Restaurant
Kingston , Jamaica
02.2004 - 10.2014
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Investigated customer complaints promptly and took corrective action as needed.
- Assisted kitchen staff with preparing meals during peak hours or when personnel shortages occurred.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Education
CuddyzFruttiGraphic Design Bootcamp: Create Projects Right Away! - Graphic Design
UDEMY
ONLINE 12-2023
Certificate - Food And Beverage
HEART/NCTVET
Runaway Bay St. Ann06-2003
High School Diploma -
St Andrew High School
Kingston,Jamaica06-2002
Certificate - Graphic Design-Ultimate Photoshop Training
UDEMY
ONLINESkills
- Workflow Optimization
- Performance monitoring
- Performance reporting
- Customer Service
- Inventory Management
- Customer Retention
- Business Development
- Logistics Oversight
- Organizational Management
- Production
- Employee Motivation
- Team Leadership
- Client Relationships
- High-pressure environments
- Goal attainment
References
References available upon request.
Timeline
Operations Manager
ESTAC Industrial Agencies Limited
02.2022 - Current
Branch Manager
Tutti Frutti Frozen Yogurt
09.2017 - 11.2019
Food & Beverage Supervisor & Cashier
Cuddyz Sports Bar and Restaurant
02.2004 - 10.2014
CuddyzFruttiGraphic Design Bootcamp: Create Projects Right Away! - Graphic Design
UDEMY
Certificate - Food And Beverage
HEART/NCTVET
High School Diploma -
St Andrew High School
Certificate - Graphic Design-Ultimate Photoshop Training
UDEMY
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