Cathy Anderson
Grove City,Ohio
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Services Representative
Seamless Logistics
08.2023 - 08.2024
- I would have daily reports to do, monitoring my emails, putting in pickups, answering phone calls and doing spreadsheets daily
OS&D Office Specialist
Holland Transportation
06.2017 - 07.2024
- Daily report monitoring, identify and review overages, shortages, and damaged freight, receive and enter unloading exception, communicate with the shippers for missing paper work or freight also communicate with customers to resolve issues, handle the disposition of OS&D freight, investigate potential freight claims and identify root cause of loss or damaged freight, issue legal notices of undeliverable freight, participate in team efforts to achieve departmental and company goals
Driver Check In, Billing Specialist, Customer Service
Fed-Ex Freight
08.2014 - 01.2017
- I would check all driver’s paperwork (BOLS and POD), I would also do billing, scanning, filing of all bills of landings
- I would take pickup calls and enter them and appointments
Appointment Clerk
New England Motor Freight
01.2014 - 01.2017
- I would make truckload appointments for Amazon, Target, and Walmart
- I would also do John Deere appointments and manifesting for the drivers
- I would also check in the drivers and all paperwork
- I would file, scan and bill
Education
High School Diploma -
Franklin Heights School
05.1986
Skills
- Microsoft Office
- Microsoft Excel
- Administrative Skills
- Multitasking
- Microsoft Outlook
- Data Entry
- Active listening
- Computer proficiency
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Appointment scheduling
- Spreadsheets
Timeline
Customer Services Representative
Seamless Logistics
08.2023 - 08.2024
OS&D Office Specialist
Holland Transportation
06.2017 - 07.2024
Driver Check In, Billing Specialist, Customer Service
Fed-Ex Freight
08.2014 - 01.2017
Appointment Clerk
New England Motor Freight
01.2014 - 01.2017
High School Diploma -
Franklin Heights School
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