Cathy Avera
Grass Valley,CA
Summary
Professional with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills.
Qualified Soil Science Student with solid experience in supporting project tasks and contributing to team goals. Assisted in successful execution of various projects, showcasing organizational and multitasking skills. Demonstrated proficiency in communication and time management.
Overview
31
31
years of professional experience
Work History
Office Manager / Registered Dental Hygienist
Mosaic Dental Collective
08.2021 - Current
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assessed periodontal status of patients using probing techniques, identifying areas requiring further attention or treatment planning modifications.
- Continuously updated professional knowledge through participation in continuing education courses, staying current with industry advancements and standards.
- Improved patient oral health by providing thorough dental cleanings and assessments.
- Maintained accurate medical and dental records by documenting important patient data in Dentrix and Open Dental Software.
Office Manager / Treatment Coordinator
Sean P Avera, DDS Inc
04.2004 - 07.2021
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
Instructor
Oregon Health Sciences University
07.1995 - 07.1998
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent clinical management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Registered Dental Hygienist
Oregon Dental Specialists
11.1993 - 06.1995
- Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
- Performed dental radiographs for accurate diagnosis and planning of treatments.
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
- Assessed periodontal status of patients using probing techniques, identifying areas requiring further attention or treatment planning modifications.
- Continuously updated professional knowledge through participation in continuing education courses, staying current with industry advancements.
Education
Bachelor of Science - Soil Science
Oregon State University
Corvallis, OR06-2026
Associate of Arts - Dental Hygiene
Cerritos College
Norwalk, CA06-1985
Skills
- Problem-Solving
- Friendly, Positive Attitude
- Attention to Detail
- Dependable and Responsible
- Computer Skills
Timeline
Office Manager / Registered Dental Hygienist
Mosaic Dental Collective
08.2021 - Current
Office Manager / Treatment Coordinator
Sean P Avera, DDS Inc
04.2004 - 07.2021
Instructor
Oregon Health Sciences University
07.1995 - 07.1998
Registered Dental Hygienist
Oregon Dental Specialists
11.1993 - 06.1995
Bachelor of Science - Soil Science
Oregon State University
Associate of Arts - Dental Hygiene
Cerritos College
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