Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Cathy Bausley

Los Angeles

Summary

Results-driven account manager with a proven track record in cultivating client relationships and enhancing customer satisfaction. Skilled in strategic planning and cross-functional collaboration to drive growth and align with client needs.

Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Overview

38
38
years of professional experience

Work History

Account Manager

United Parcel Service, UPS
Los Angeles, CA
11.1992 - 12.2025
  • Cultivated strong client relationships to enhance customer satisfaction and retention.
  • Managed account portfolios, ensuring alignment with client needs and company objectives.
  • Developed strategic plans to drive growth and maximize profitability within assigned accounts.
  • Collaborated with cross-functional teams to deliver tailored solutions for clients' logistics challenges.
  • Led cross-functional teams to improve service delivery and customer satisfaction metrics.
  • Developed tailored sales presentations to address client needs and secure contracts.

Customer Service Supervisor

United Parcel Service, UPS
Los Angeles, CA
02.1988 - 11.1992
  • Supervised team of customer service representatives, ensuring high-quality support and efficient operations.
  • Developed training programs to enhance staff performance and customer interaction skills.
  • Implemented process improvements that increased response time and customer satisfaction scores.
  • Monitored daily operations, addressing issues to maintain service level agreements and operational efficiency.

Education

Bachelor of Science - Sociology

Cal State Dominguez Hills
Carson, CA

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Relationship building
  • Customer relationships
  • Goal oriented
  • Sales development
  • Account development
  • Goals and performance
  • Cross-functional collaboration
  • Revenue growth

Accomplishments

  • Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period.Initiated two key partnerships which resulted in 200% revenue growth.

Timeline

Account Manager

United Parcel Service, UPS
11.1992 - 12.2025

Customer Service Supervisor

United Parcel Service, UPS
02.1988 - 11.1992

Bachelor of Science - Sociology

Cal State Dominguez Hills