Catherine Benzi
Westbrook,CT
Summary
Detail-oriented Account Manager with excellent interpersonal and communication skills, workflow management and relationship-building expertise. Experience in detailed customer service and cross-sell processes. Successful in building long-term customer relationships and understanding customer needs and carrier requirements. Excellent problem-solving and conflict resolutions skills.
Overview
34
34
years of professional experience
Work History
Account Manager, Private Client Yacht Insurance
Risk Strategies- Gowrie Group
01.1999 - Current
- Service existing insured accounts by making coverage and navigation changes, reviewing and delivering renewal, change and cancellation documents.
- Complete Surplus Lines coverage renewal applications and due diligence effort documentation and forms.
- Invoice and follow up on receipt of Agency Billed Premium/Assist clients with billing matters on direct bill accounts.
- Work with clients to complete required trip and race endorsement documents.
- Foster lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and cross-sell opportunities.
- Provide evidence of insurance to marinas to satisfy Additional Insured requirements for insured marina contract compliance.
- Request, review and submit marina surveys and ensure documented compliance of surveyor recommendations to meet carrier underwriting requirements.
- Communicate reported claims to carriers and assist insureds in navigating stages of claims processes.
- Previously planned employee company holiday and summer picnic events, on and off site meetings and arranged for guest accomodations, working with venues and rental companies.
Account Manager
O'Connor Insurance
01.1990 - 12.1998
- Provided Personal Lines Customer Service by phone and in person for office with large volume of walk-in clients.
- Rated Home, Auto, Umbrella and Flood Insurance Risks.
- Fostered Professional working relationships with underwriters for multiple insurance companies.
- Ran Motor Vehicle Reports and issued SR-22 documents.
- Kept detailed file notes and documentation.
- Participated in Chamber of Commerce networking events.
- Handled client payments for walk-in clients.
Education
Associate of Arts - Broadcast Communications
Middlesex Community College
Middletown, CT 05.1990
Animal Science
University of Connecticut
Storrs, CT 1988
High School Diploma -
Middletown High School: Vocational Agriculture
Middletown, CT 1986
Skills
- Account Servicing
- Client Relationship Building
- Workflow Management & Process Development
- Issue Resolution
- Compliance requirements
- Documentation
- Claims Processes
- Underwriter Collaboration
- Billing and Premium Collection
- Event Planning
Timeline
Account Manager, Private Client Yacht Insurance
Risk Strategies- Gowrie Group
01.1999 - Current
Account Manager
O'Connor Insurance
01.1990 - 12.1998
Associate of Arts - Broadcast Communications
Middlesex Community College
Animal Science
University of Connecticut
High School Diploma -
Middletown High School: Vocational Agriculture
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