Cathy Blackson
Round Rock,TX
Summary
Customer-oriented Supervisor with 11 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in multiple industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
12
12
years of professional experience
Work History
Supervisor
Caliber Care and Transport
Austin, TX
03.2019 - 09.2023
- Manage Client transportation schedule
- Provided customer service and satisfaction reports
- Sales
- Trained employees
- Oversaw client billing and collection of payments
- Routed staff to client transportation calls
Front End Supervisor
Mr Clean Car Wash
Round Rock, TX
01.2017 - 03.2019
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Handled payment transactions, incoming calls and scheduling.
- Ordered supplies for the shop and prepared bank deposits.
- Supervised staff.
Shine Specialist
The Real Mrs. Meyer Cleaning Service
Hutto, TX
01.2012 - 01.2017
- Clean and detail customer homes.
- Cleaned commercial building/offices.
Skills
- Staff/Office Management
- Inventory Control
- Schedule Development
- Business Administration
- Training and Mentoring
- Inventory Oversight
- Customer Service
References
References available upon request.
Timeline
Supervisor
Caliber Care and Transport
03.2019 - 09.2023
Front End Supervisor
Mr Clean Car Wash
01.2017 - 03.2019
Shine Specialist
The Real Mrs. Meyer Cleaning Service
01.2012 - 01.2017
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