Cathy Boisvert
Antioch,CA
Summary
I am very customer service friendly, likable, and get along great with everyone I meet and a fast learner.
I am looking forward for the opportunity to work with your company.
Overview
31
31
years of professional experience
Work History
Customer Service Associate Team Leader
Health Nut
04.2023 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
Home Maker
Boisvert Residence
01.2004 - Current
Painting Consultant
Church & Sons Painting
02.2017 - 04.2023
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Nail Technician/Owner/Operator
Nails By Cathy
01.1993 - 02.2004
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
Office Assistant
Coldwell Banker
02.2001 - 06.2003
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Licensed Cosmotoligist - Cosmetology
Cosmetology Academy of Concord
Concord, CA06.1992
High School Diploma -
Concord High School
Concord, CA06.1990
Skills
- Complaint Resolution
- Scheduling
- Appointment Scheduling
- Information Security
- Money Handling Abilities
- Active Listening
- Sales Closing
- Conflict Mediation
- Retail Store Support
- Sales Expertise
- Call Center Operations
- Client Relations
Timeline
Customer Service Associate Team Leader
Health Nut
04.2023 - Current
Painting Consultant
Church & Sons Painting
02.2017 - 04.2023
Home Maker
Boisvert Residence
01.2004 - Current
Office Assistant
Coldwell Banker
02.2001 - 06.2003
Nail Technician/Owner/Operator
Nails By Cathy
01.1993 - 02.2004
Licensed Cosmotoligist - Cosmetology
Cosmetology Academy of Concord
High School Diploma -
Concord High School