Mikeyla Barrientos
Summary
Dedicated Customer Service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Associate Team Leader
Wicked Chamber
Costa Mesa, CA
05.2020 - 06.2022
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Completed 15-30 inbound customer calls daily.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Responded to customer calls and emails to answer questions about products and services.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Restaurant Crew Member
Del Taco Inc.
Yorba Linda, CA
01.2019 - 03.2020
- Provided excellent customer service by greeting customers and meeting quality expectations while smoothly maintaining flow of traffic.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Effectively worked with other team members at a rapid rate while ensuring customer satisfaction and quality control standards were exceeding expectations.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
Education
Bachelor of Arts - Communications
Santiago Canyon College
Orange, CA08.2019
High School Diploma -
Valencia High School
Placentia, CA06.2019
Skills
- Excellent written and oral communication
- Complaint Resolutions
- POS systems expert
- Professional telephone etiquette
- Technical Support
- CRM
- Customer assistance
- Retail store support
- Creative problem solving
- Account management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate Team Leader
Wicked Chamber
05.2020 - 06.2022
Restaurant Crew Member
Del Taco Inc.
01.2019 - 03.2020
Bachelor of Arts - Communications
Santiago Canyon College
High School Diploma -
Valencia High School
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