CATHY BROCKOPP
White Pigeon,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, positive attitude,great with kids. Adept at working effectively unsupervised and quickly mastering new skills and motivated to help the teachers where needed .
Overview
33
33
years of professional experience
Work History
Custodian
White Pigeon Community Schools
White Pigeon, MI
05.2022 - Current
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
- Maintaining an organized storage area for custodial supplies and equipment.
- Performing general maintenance tasks such as painting walls or fixing broken fixtures; changing filters on HVAC units periodically.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
OTR Team Driver
Brockopp Transport LLC
White Pigeon, MI
01.2020 - 05.2022
- Delivered freight to customers in a safe and timely manner.
- Maintained accurate records of cargo, delivery information, and vehicle maintenance.
- Performed pre-trip inspections on truck and trailer before each trip.
- Communicated efficiently with dispatchers regarding load details, delivery updates, and any issues encountered on the road.
- Monitored fuel consumption and mileage for budgeting purposes.
- Loaded and unloaded cargo using appropriate equipment such as forklifts or pallet jacks.
- Inspected vehicles for mechanical items and safety issues daily.
- Conducted proper securement of loads to prevent shifting during transit.
Courier
Amazon
South Bend, IN
10.2019 - 01.2020
- Loaded and unloaded cargo from trucks, vans, and containers.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Communicated with customers to coordinate delivery times.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Delivered items to residential addresses within specified time frames.
- Provided excellent customer service by answering questions about delivery status.
Team Driver
Brockopp Transport llc
White Pigeon, MI
03.2018 - 10.2019
- Monitored vehicle performance and performed basic maintenance tasks such as checking oil, fluids, and tire pressure.
- Organized cargo for efficient loading and unloading of goods.
- Maintained detailed records of trips including mileage, fuel costs, hours worked, and delivery information.
- Communicated with dispatch team regarding route changes or delays due to traffic or weather conditions.
- Provided customer service by delivering goods on time and in good condition.
- Worked closely with other drivers to coordinate pickups and deliveries along the designated route.
- Loaded and unloaded shipments from truck using appropriate equipment safely and efficiently.
- Conducted daily post-trip inspection of vehicle systems including brakes, lights, wipers, engine coolant level, tires.
Waitress and Host
Fourwinds Casino
Hartford, MI
07.2014 - 03.2018
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Kitchen Supervisor
Canteen Correctional Services
Centreville, MI
03.2014 - 05.2014
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
- Trained new employees on proper cooking techniques, recipes and food preparation methods.
- Monitored inventory levels of ingredients, supplies and equipment.
- Performed regular inspections of storage areas, coolers, freezers, ovens.
- Enforced strict adherence to health codes and safety protocols in the workplace.
- Maintained a clean working environment by delegating tasks appropriately among staff members.
- Implemented strategies for improving efficiency in the kitchen while minimizing waste.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Secretary
Brockopp Transport llc
White Pigeon, MI
12.2011 - 03.2014
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Sent and distributed mail and parcels.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Answered incoming phone calls, responded to inquiries
- Prepared and maintained accurate records of all transactions.
CSR
Check N Go
Three Rivers, MI
03.2011 - 11.2011
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Followed up with customers to ensure their satisfaction.
- Collected deposits or payments and arranged for billing.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
CSR
Marathon Oil
Middlebury, IN
01.2008 - 04.2010
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Automotive Xray Tech
Hayes Lemmerz International
Bristol, IN
10.1994 - 11.2007
- Operated and maintained x-ray equipment, including adjusting exposure time and setting up necessary equipment for x-ray examinations.
- Performed imaging procedures according to established protocols.
- Maintained accurate records of all images taken.
- Ensured that all documentation was completed accurately in accordance with departmental guidelines.
- Participated in continuing education activities related to x-ray technology.
- Identified problems with equipment performance or image quality issues promptly and took corrective action where appropriate.
- Positioned imaging equipment and adjusted controls to set exposure time and distance.
- Utilized radiation safety measures and protection devices to promote safety of staff
CSR
Road Hawk Travel Center
Paw Paw, MI
06.1991 - 08.1994
- Balanced cash drawer at the end of each shift by counting total deposits and withdrawals.
- Processed credit and debit card payments, gift cards, checks, refunds, exchanges, store credits as per company policy.
- Resolved customer complaints or directed them to management for resolution.
- Stocked shelves with merchandise according to company guidelines while maintaining neatness and cleanliness standards.
- Followed all security protocols relating to cash handling procedures.
- Greeted customers courteously and assisted them with their queries.
- Checked out customers in a timely manner, ensuring that all items were scanned properly.
Education
High School Diploma -
Decatur Jr Sr High School
Decatur, MI06-1981
Skills
- Friendly, positive attitude
- Self-Directed
- Task prioritization
- Decision-making
- Organization
- Calm under pressure
- Teamwork and collaboration
- Leadership
- Flexible and adaptable
- Time management
Affiliations
Love spending time with my grandkids doing activities and learning new things . I also maintain records and paperwork for our trucking business. Spend a lot of my free time at home with my family and dogs.
Timeline
Custodian
White Pigeon Community Schools
05.2022 - Current
OTR Team Driver
Brockopp Transport LLC
01.2020 - 05.2022
Courier
Amazon
10.2019 - 01.2020
Team Driver
Brockopp Transport llc
03.2018 - 10.2019
Waitress and Host
Fourwinds Casino
07.2014 - 03.2018
Kitchen Supervisor
Canteen Correctional Services
03.2014 - 05.2014
Secretary
Brockopp Transport llc
12.2011 - 03.2014
CSR
Check N Go
03.2011 - 11.2011
CSR
Marathon Oil
01.2008 - 04.2010
Automotive Xray Tech
Hayes Lemmerz International
10.1994 - 11.2007
CSR
Road Hawk Travel Center
06.1991 - 08.1994
High School Diploma -
Decatur Jr Sr High School
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