Cathy Bye
Longview,WA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Claims Specialist, Digital Adjusting Team
Chubb Insurance Group
08.2021 - Current
- Developed strong relationships with clients, fostering trust throughout the claims process.
- Conducted thorough inspections to document property damages, resulting in accurate claim evaluations.
- Established a reputation for sound decision-making and exceptional customer service, contributing to positive feedback from both clients and colleagues within the company.
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Scoped and photographed properties for defects and damage.
- Prepared sketch of floor plan and roofline and entered data into Corlogic to develop line-by-line item costs of damages.
Commerical Property Adjuster
Athens Group
08.2017 - 08.2021
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Developed effective techniques to mitigate losses.
- Work with field adjuster and estimating system to confirm damages and cost of repair.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Claims Analyst
York TPA
08.2002 - 08.2017
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
- Mentored junior team members, sharing expertise in claims analysis techniques and fostering professional growth within the department.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Participated in ongoing training programs to stay current on industry developments and maintain a strong understanding of relevant laws and regulations affecting the claims process.
- Supported internal audit initiatives by providing detailed documentation of claims handling procedures as required for compliance purposes.
- Maintained strong working relationships with third-party vendors, such as independent adjusters and appraisers, to facilitate prompt resolution of claims.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Negotiated successful settlements with clients, ensuring a mutually beneficial outcome for all parties involved.
Education
High School Diploma -
Bella Vista
Fair Oaks CAAmerican River College
Sacramento, CAHole 36 State Adjuster Licenses - Various States
Licensed WA Agent
Skills
- Policy interpretation
- Problem-solving
- Time management
- Multitasking and organization
- Decision-making
Accomplishments
Licensed Washington Agent
Hold adjusters licenses in 36 states, including CA, WA, FL, AZ, HI
Complete continuing education courses over the year to keep licenses valid and renewed.
Complete courses to increase my skills in estimate writing
Certification
Currently testing for Corelogic level 1 Certificate in estimate writing
Timeline
Senior Claims Specialist, Digital Adjusting Team
Chubb Insurance Group
08.2021 - Current
Commerical Property Adjuster
Athens Group
08.2017 - 08.2021
Claims Analyst
York TPA
08.2002 - 08.2017
High School Diploma -
Bella Vista
American River College
Hole 36 State Adjuster Licenses - Various States
Licensed WA Agent
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