Mark Cowart
Salado,TX
Summary
Friendly insurance professional experienced in investigating and processing insurance claims. Hardworking and communicative individual who is skilled in claim evaluation, fraud detection, and regulatory compliance, ensuring thorough and accurate case handling. Excel in communication, problem-solving, and decision-making, leveraging these soft skills to navigate complex cases effectively and deliver optimal outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Claims Specialist/TPA Team Manager
Eberls Claim Service
Remote - Dallas, TX Metro, CO
05.2019 - Current
- Proactively investigate and resolve complex property claims.
- Create timely and accurately written communications, including reservation of rights, determination of coverage, and large loss reports.
- Apply knowledge of company policies, procedures, and state insurance laws.
- Work with legal counsel to resolve complex issues outside of litigation.
- Work with vendors and field adjusters to arrange inspections and evaluation of damaged.
- Coach team members.
- Track the performance of team members and provide feedback on their performance.
- Monitored reports to identify claims issues and worked with adjusters to resolve problems.
Large Loss Property Adjuster
Pacific Specialty Insurance Company
Remote - Dallas, TX Metro
09.2015 - 04.2019
- Investigated claims by reviewing policy documents to determine coverage based on cause and facts of loss.
- Mitigated potential fraud by thoroughly investigating suspicious claims and collaborating with special investigation unit
- Enhanced customer satisfaction by providing timely and empathetic communication throughout the claim process.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
Inside Property Adjuster
US Adjusting Services
Irving, TX
04.2008 - 09.2015
- Examined claim forms, policies and endorsements and client instructions to determine coverages.
- Collaborated with outside experts such as adjusters, contractors, and engineers to accurately assess property damages and determine repair costs.
- Processed repair estimates from Field Adjusters, after reviewing estimates for quality assurance
- Achieved high levels of accuracy in estimating repair costs by leveraging industry-standard software applications such as Xactimate.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TXSkills
- Claims Management Expertise
- Critical Thinking in Investigations
- Effective Team Leadership
- Coaching Expertise
- Policy interpretation
- Claims processing
Skills
Claims Management Expertise
- Legal Compliance
- Insurance policy knowledge
Certification
- Texas All-Lines License
Timeline
Senior Claims Specialist/TPA Team Manager
Eberls Claim Service
05.2019 - Current
Large Loss Property Adjuster
Pacific Specialty Insurance Company
09.2015 - 04.2019
Inside Property Adjuster
US Adjusting Services
04.2008 - 09.2015
- Texas All-Lines License
High School Diploma -
Lakeview Centennial High School
Similar Profiles
Ross BumpassRoss Bumpass
Independent Adjuster at Eberls Claim Service LLCIndependent Adjuster at Eberls Claim Service LLC
Vickie SenegalVickie Senegal
Independent Auto Claims Adjuster at Eberls Claim ServiceIndependent Auto Claims Adjuster at Eberls Claim Service
SHAUNNA WILLIAMSSHAUNNA WILLIAMS
Flex Director at Eberls Claim ServiceFlex Director at Eberls Claim Service