Summary
Skills
Work History
Certification
Education
Timeline
Generic

SHAUNNA WILLIAMS

Customer Service and Claims
Hudson,Florida

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure, handling multiple priorities, and adapting to new situations and challenges to best enhance the organizational brand.

Skills

  • Claims File Management Processes
  • Learning, adapting, improvising, and agility
  • De-escalating situations with distressed customers
  • Researching, reading, and applying policy
  • Collaborator and team leader
  • Call handling skills
  • People management

Work History

Flex Director

Eberls Claim Service
Hudson , FL
10.2023 - Current
  • Monitors claim and administrative processes to keep operations running smoothly for our managed repair program.
  • Facilitates communication between service providers and desk adjusters.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.

Services Pro Team Leader

Kelly Connect
11.2017 - Current
  • Research procedure/policies independently and applies it
  • Remains professional and empathetic to distressed customers and employees
  • Multi-tasks across multiple technical platforms, completes all paperwork electronically
  • Maintains regular contact with employees and documents their file after each conversation
  • Received 5 awards so far in 2023 for best team attendance and meeting site goals.

Service Center Representative

Sedgwick
Remote , FL
11.2022 - 02.2023
  • Interview policy holders to obtain details about a loss.
  • Evaluated accuracy and quality of data entered into agency management system
  • Maintained customer satisfaction by using empathy, call control, and listening skills.

Certification

  • Licensed Adjuster DHS Florida
  • CATI Certified Desk Adjuster
  • Level 2, Xactimate
  • Symbility

Education

Pursuing Bachelors Degree - Business Administration And Management

U of People
Pasadena, CA
2023 - Current

Desk Claims Adjuster - Desk Examining And Estimating

CATI
Dallas, TX
2023 - 2023

Florida Certified Claims Adjuster: All Lines Training -

Adjuster Pro
Adjusterpro.com
2022 - 2022

Associate of Science -

Kansas City Community College
Kansas City, KS

Timeline

Flex Director

Eberls Claim Service
10.2023 - Current

Desk Claims Adjuster - Desk Examining And Estimating

CATI
2023 - 2023

Pursuing Bachelors Degree - Business Administration And Management

U of People
2023 - Current

Service Center Representative

Sedgwick
11.2022 - 02.2023

Florida Certified Claims Adjuster: All Lines Training -

Adjuster Pro
2022 - 2022

Services Pro Team Leader

Kelly Connect
11.2017 - Current
  • Florida License #W874954
  • Texas All Lines License #2909425
  • Wind and Hail, HAAG
  • Auto, State Farm
  • Policy, State Farm
  • Estimatics, State Farm
  • Level 1 and 2, Xactimate
  • Symbility
  • California Fair Claims


Associate of Science -

Kansas City Community College

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SHAUNNA WILLIAMSCustomer Service and Claims