Syntwala Armstrong
DeSoto,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resources Director
I.C.U Independent Community Uplift Remote
02.2020 - 05.2023
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Structured compensation and benefits according to market conditions and budget demands.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Created and implemented forward-thinking initiatives to improve employee engagement.
Condition Loan Claims Adjuster
Ameri-home/Western Alliance
08.2017 - 11.2022
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Answered customer questions regarding deductibles.
- Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and
additional living arrangements. - Writes appraisals for dwelling repairs of routine claims based on information collected from customers and
contractors and issues payment to policyholders where possible.
Property Claims Adjuster Team Lead
Progressive Insurance
07.2010 - 07.2017
- Interacted with witnesses and claimants.
- Advised others on legal and regulatory compliance matters.
- Exercised proper judgment and decision making to analyze over claims per week.
- Used Xactimate to compile estimates for personal property and structure damage.
- Scoped and photographed properties for defects and damage.
- Explains coverage of loss, assists with payout, assists policyholders with itemization of damages,Prepared reports of findings of investigations.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Education
South Oak Cliff High School
Dallas, TX05.1996
Skills
- New Employee Training
- Local, State and Federal Regulations
- Claims File Management Processes
- Microsoft Word
- Hail and Wind Damage Assessment
- Settlement Determinations
- Critical Thinking
- Property Inspection
Certification
- Licensed Notary -
- Licensed Adjuster- TX, FL
- State Farm Estimatics
- State Farm Auto & Property Certificates
- CVE Training (PilotCat)
- Certifie, HIPPA,Knowledge & Benefit
Accomplishments
Top Producer of the year award
You can depend on awards
Timeline
Human Resources Director
I.C.U Independent Community Uplift Remote
02.2020 - 05.2023
Condition Loan Claims Adjuster
Ameri-home/Western Alliance
08.2017 - 11.2022
Property Claims Adjuster Team Lead
Progressive Insurance
07.2010 - 07.2017
South Oak Cliff High School
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