Tracey Peoples
Independent Insurance Adjuster
Prattville,AL
Summary
Over 10 years of Property Casualty and Auto claims experience with an Associated degree of related business education. Provide quality problem solving, analytical, and listening skills. Excellent interpersonal, negotiation, and leadership skills in a fast-paced environment.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Team Lead
Eberls Claim Service
Prattville, United States
08.2021 - 06.2022
- Reported on updates to project specifications and progress.
- Manage phone reports weekly, assist team with plan
- Managed schedules, accepted time off requests make sure there is coverage.
- Approve or deny partial and full denial letters
- Assist adjusters with proper task management to ensure great customer service.
- Handle escalations and complaints from customers
Desk Adjuster
State Farm Insurance
Prattville, United States
08.2019 - 12.2020
- Write estimates from the desk using photos, documentation from policyholders and field adjusters
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Negotiate with contractors, roofers, Public Adjusters to complete claims resolution.
- Manage inventory and stay within guidelines of processing.
Property Desk Adjuster
Fourseventy Claims LLC
Waco, TX
02.2018 - 07.2019
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Directed and coordinated various investigations conducted by field investigation team.
- Estimates for roof replacement, exterior, other structures
- QA files to ensure correct deductibles, photos, carrier guidelines and procedures are followed.
Property Desk Adjuster
BrightClaim
Sandy Springs, United States
08.2017 - 12.2017
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Responsible for scheduling inspections of policyholder damaged property.
- Daily inspections report/daily claims
- Water line damages, photos, estimate of damage and contents.
- Directed and coordinated various investigations conducted by field investigation team.
Inside Auto Adjuster
Worley Catastrophe
Atlanta, GA
02.2014 - 08.2017
- Examined claims forms and other records to determine insurance coverage.
- Manage inventory and settle 1st and 3rd party claims in which the automobile has been deem a total loss.
- Investigate, evaluates and negotiate personal lines claims to successful resolutions while in compliance with company quality standard.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Education
Associate of Science - Business Administration
Grand Canyon University
Phoenix, AZ 01.2005 - 09.2007
Skills
Complaint resolution
Daily workflow improvement
Interpersonal Communication
Great verbal and written communication skills
Licenses
AL, FL, GA, OK, SC, LA, AR, MS, DE, ME, NC, IN, KY MN, TX, AZ, WA, CT, OR, AK, MI, NH, VT, W.VIRGINIA
Timeline
Team Lead
Eberls Claim Service
08.2021 - 06.2022
Desk Adjuster
State Farm Insurance
08.2019 - 12.2020
Property Desk Adjuster
Fourseventy Claims LLC
02.2018 - 07.2019
Property Desk Adjuster
BrightClaim
08.2017 - 12.2017
Inside Auto Adjuster
Worley Catastrophe
02.2014 - 08.2017
Associate of Science - Business Administration
Grand Canyon University
01.2005 - 09.2007