Cathy Chamberlain
Chandler,AZ
Summary
Highly skilled and dynamic Customer Service Representative with over ten years of experience in building strong customer relationships, fostering brand loyalty, and driving increased customer engagement. Committed to delivering exceptional service and ensuring utmost customer satisfaction, consistently exceeding expectations and providing personalized solutions to meet unique needs. Demonstrated success in resolving inquiries, addressing complaints, and promoting positive experiences, dedicated to delivering outstanding support and enhancing overall customer satisfaction.
Overview
17
17
years of professional experience
Work History
Server
Biscuits
08.2023 - Current
- Works well with team members and opens and closes
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative/ Server
Denny's
12.2007 - 01.2022
- Contributed to a high-energy team prioritizing customer satisfaction.
- Ensured precise handling of both small and large monetary sums.
- Demonstrated thorough understanding of product.
- Resolved customer issues using effective communication skills.
- Assisted customers promptly and courteously to guarantee satisfaction.
- Consistently delivered exceptional service with strong leadership.
- Surpassed sales targets on numerous occasions.
- Developed skills in newly hired staff.
- Ensured exceptional service quality through consistent and timely customer interactions.
Education
GED -
Mesa Community College
Mesa11.2013
Skills
- Patient and positive attitude
- Clear and effective communication
- Time management
- Problem solving
- Troubleshooting
- Punctuality
- Outgoing personality
- Attention to detail
- Polished and professional
Timeline
Server
Biscuits
08.2023 - Current
Customer Service Representative/ Server
Denny's
12.2007 - 01.2022
GED -
Mesa Community College
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