Haley Blum
Fort Mill,SC
Summary
Every day, I strive to become a better version of myself as a student. I constantly look for ways to learn from my experiences, grow from my mistakes, and improve my academic skills. I believe that progress is not about perfection, but about persistence—and I make it a goal to learn something new and meaningful each day.
One of my greatest strengths is my determination. When I set a goal, I commit to it fully and work hard until I achieve it, no matter the challenges I face. I take pride in my ability to stay focused and motivated, even when things get difficult. This determination pushes me to always put my best effort into everything I do.
I also value balance. I understand the importance of managing my time effectively between school, personal responsibilities, and other interests. By staying organized and prioritizing my tasks, I’m able to maintain both academic success and personal well-being.
What excites me most about being a student is the opportunity to learn and grow. I approach each class and assignment with curiosity and enthusiasm, eager to gain knowledge and develop new skills. Every mistake I make is a chance for reflection and improvement, helping me become more disciplined, confident, and capable.
Overall, I see my journey as a continuous path of improvement. I am determined, balanced, and passionate about learning—and each day, I challenge myself to do better, think deeper, and keep growing into the best version of myself as a student and as a person.
Overview
2
2
years of professional experience
Work History
Server
Carolina Ale House- LM Hospitality
Fort Mill, SC
12.2024 - 05.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with menu item recommendations to enhance guest experience.
- Maintained cleanliness and organization of dining area and service stations.
- Processed orders accurately using point-of-sale system for efficient transactions.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Adapted quickly to changing situations, managing multiple tables simultaneously.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Supported training of new servers, promoting teamwork and operational efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Barista
Starbucks
Fort Mill, SC
06.2023 - 01.2024
- Prepared and served beverages following standardized recipes and quality guidelines.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Operated espresso machines and other equipment to deliver high-quality drinks consistently.
- Collaborated with team members to meet peak service demands during busy hours.
- Handled cash transactions accurately while ensuring a positive customer experience.
- Participated in training sessions to enhance product knowledge and operational skills.
- Implemented proper food safety protocols to maintain health standards in the café environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Swim Insructor
Goldfish Swim School & Goldfish Swim School Franchising
Charlotte, NC
01.2023 - 06.2023
- Instructed swim lessons for children, focusing on water safety and skill development.
- Adapted lesson plans to meet diverse learning styles and abilities of students.
- Monitored student progress, providing feedback to enhance skills and confidence.
- Ensured compliance with safety protocols during all swim activities and classes.
- Collaborated with team members to create engaging and effective lesson environments.
- Assisted in organizing swim events, promoting student participation and enjoyment.
- Maintained cleanliness and organization of pool area, supporting a safe environment.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Taught daily swim instruction to students varying in ages and skill levels.
- Engaged with parents to discuss student performance and address concerns effectively.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Took notes strengths and weaknesses of each child in class to track progress.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Adapted teaching techniques to different learning styles.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
Education
No Degree - Health Sciences
Coastal Carolina University
Conway, South Carolina, SC05-2029
High School Diploma -
Nation Ford High School
Fort Mill, SC05-2025
No Degree - High School Dual Enrollment
USC Lancaster
Lancaster, SC12-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleaning
- Customer service
- Problem-solving
- Patient education skills
- Patient care delivery
- Patient coverage verification
- Friendly, positive attitude
- Teamwork and collaboration
- Fair market value determination
- Flash point determination
- Team collaboration and motivation
- Inspirational motivation
- Player motivation tactics
- Time management
- Flexible and adaptable
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Decision-making
- Problem resolution
- CPR and first aid certification
- Workload balancing
- Deadline management
- Proactive approach
- Time tracking
- Strategic planning
- Goal setting
- Efficiency improvement
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
Languages
English
Full Professional
Spanish
Limited Working
Interests
- Crafting and DIY Projects
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Historical Exploration
- Backpacking and Hiking
- Gym Workouts
- Gardening
- Surfing
- Playing Sports
- Camping
- Avid Reader
- Animal Care
- Reading
- Fashion and Style
- Cooking
- Documenting and sharing travel experiences
- I like working with my hands and fixing things
Extracurricular activities
Softball team, Starter
Timeline
Server
Carolina Ale House- LM Hospitality
12.2024 - 05.2025
Barista
Starbucks
06.2023 - 01.2024
Swim Insructor
Goldfish Swim School & Goldfish Swim School Franchising
01.2023 - 06.2023
No Degree - Health Sciences
Coastal Carolina University
High School Diploma -
Nation Ford High School
No Degree - High School Dual Enrollment
USC Lancaster