Cathy Chao
Sacramento,CA
Summary
Motivated worker proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment. Well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management skills. Able to work efficiently in fast-paced environments and handle multiple tasks simultaneously.
Overview
13
13
years of professional experience
Work History
Server
Makisu Sushi
11.2021 - Current
- Experienced sushi server with exceptional customer service skills
- Train new employees to obtain substantial work environment
- Ability to handle cash registers and give change back correctly to guests.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for Makisu restaurant with social relevancy and intentionality.
Substitute Educator
The Education Team
08.2021 - 07.2022
- Implement intervention according to each students' needs to manage behavior.
- Collaborated with other educators to plan and review instruction.
- Monitored student progress regularly, providing feedback and adjusting instructional strategies as needed.
- Supported students'' emotional well-being by establishing safe and supportive environment where they felt comfortable discussing personal challenges.
Dining Shift Lead/ Server
The Boiling Crab
10.2016 - 09.2021
- Supervise employees to ensure meeting guests' needs
- Aid guests with their problems and resolve orders
- Assist with daily logs, management duties, and supervise shift workers.
- Maintained safe working environment by observing safety procedures, policies, and regulations.
- Generated reports detailing findings and recommendations.
Server
Haya Sushi
11.2015 - 10.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Sushimono
08.2014 - 05.2015
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Cultivated warm relationships with regular customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Crew trainer
McDonald's
10.2010 - 06.2013
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Worked with vendors to customize courseware to accommodate business needs.
- Liaised with other departments to coordinate training activities and resolve any issues or concerns.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
Education
Bachelors of Arts- Sociology -
California State University Sacramento
02.2024
Associates in Arts- Interdisciplinary Studies: Social and Behavioral Studies, Community Studies -
Sacramento City College
12.2020
Associates in Arts- Interdisciplinary Studies: Social and Behavioral Studies, Community Studies -
Sacramento City College
12.2020
Skills
- Well-organized, strong attention to detail, and strong work ethic
- Always maintains professional appearance and attitude
- Very well at communicating with others and assisting with their needs
- Courteous Phone Demeanor
- Reliable and Responsible
Timeline
Server
Makisu Sushi
11.2021 - Current
Substitute Educator
The Education Team
08.2021 - 07.2022
Dining Shift Lead/ Server
The Boiling Crab
10.2016 - 09.2021
Server
Haya Sushi
11.2015 - 10.2018
Server
Sushimono
08.2014 - 05.2015
Crew trainer
McDonald's
10.2010 - 06.2013
Bachelors of Arts- Sociology -
California State University Sacramento
Associates in Arts- Interdisciplinary Studies: Social and Behavioral Studies, Community Studies -
Sacramento City College
Associates in Arts- Interdisciplinary Studies: Social and Behavioral Studies, Community Studies -
Sacramento City College
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