Cathy Chevalier
Española,NM
Summary
Dynamic customer service professional with proven expertise at Santa Claran Casino, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction through effective communication and critical thinking, consistently achieving high retention rates and positive feedback. Skilled in data entry and maintaining confidentiality, ensuring seamless operations in high-pressure environments.
Experienced with managing cash transactions and ensuring accuracy in fast-paced environment. Utilizes strong interpersonal skills to provide excellent customer service while maintaining compliance with regulatory standards. Track record of reliability, attention to detail, and effective problem-solving in dynamic settings.
Knowledgeable Desired Position with solid background in handling cash transactions, ensuring accuracy, and providing excellent customer service. Successfully managed high-volume cash exchanges while maintaining compliance with all regulatory requirements. Demonstrated reliability and attention to detail through precise record-keeping and effective problem-solving.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Customer Service Representative
Ohkay Casino Resort Hotel
Bank Cashier Customer Service Representative
Santa Claran Casino
Española, NM
09.2025 - 04.2026
- Assisted customers with inquiries and concerns, ensuring prompt resolution of issues.
- Collaborated with team members to maintain a positive customer experience environment.
- Handled escalated customer complaints with professionalism and empathy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed cash transactions accurately and efficiently, ensuring compliance with casino policies.
- Assisted customers with inquiries, providing information on services and promotions.
- Maintained cleanliness and organization of cashier station to enhance customer experience.
- Monitored and balanced cash drawer at end of shifts, ensuring accountability.
- Managed high-stress situations calmly, efficiently resolving conflicts or disputes between customers or staff members as needed.
- Facilitated a welcoming environment for customers through professional communication and attentive listening skills.
- Maintained strict confidentiality of customer information, adhering to data privacy regulations and upholding bank security protocols.
- Maintained a balanced cash drawer, ensuring accuracy in daily cash handling and reconciliation procedures.
- Provided exceptional customer service, resulting in numerous positive feedback submissions from satisfied clients.
- Demonstrated flexibility in scheduling availability, regularly supporting branch staffing needs during holidays and other peak periods when required.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
No Degree - Computer And Information Sciences
Northern New Mexico Community College
Espanola New MexicoSkills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Professional telephone demeanor
Scheduling
Appointment scheduling
Certification
Professional floral designer
Languages
Spanish
Limited Working
Timeline
Bank Cashier Customer Service Representative
Santa Claran Casino
09.2025 - 04.2026
Customer Service Representative
Ohkay Casino Resort Hotel
No Degree - Computer And Information Sciences
Northern New Mexico Community College