Cathy Collins
Denver,CO
Summary
Proven Customs Brokerage Representative with a track record of enhancing operational efficiency and fostering long-term client relationships at NGJ Customs Broker. Skilled in navigating complex government regulations and leveraging time management and customer service excellence to reduce shipment delays and ensure compliance. Demonstrated ability to adapt quickly to new software, improving data entry processes and accuracy.
Knowledgeable [Desired Position] with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Cashier/Sales Associate
Big 5 Sporting Goods
01.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customs Brokerage Representative
Mcclary Swift Co Blaine
06.2013 - 03.2018
- Adapted quickly to new software systems used in the customs brokerage industry, enabling more efficient data entry and processing of shipments.
- Provided exceptional customer service by addressing client inquiries professionally and knowledgeably, fostering long-term relationships built on trust and reliability.
- Ensured compliance with all government regulations, minimizing risk of penalties or fines for clients.
- Managed multiple accounts simultaneously, prioritizing tasks according to urgency while maintaining high quality work standards under tight deadlines.
- Enhanced operational efficiency by staying up-to-date on industry trends and changes in customs regulations.
- Assisted clients in obtaining necessary permits, licenses, and certifications required for importation of specific products.
- Reduced shipment delays for clients by promptly addressing any issues with customs authorities.
- Maintained strong relationships with clients through excellent communication skills and proactive problem-solving abilities.
- Applied extensive knowledge of tariff schedules when classifying goods to ensure accurate duty and tax assessment.
Customs Brokerage Representative
NGJ Customs Broker
10.2001 - 07.2013
- Adapted quickly to new software systems used in the customs brokerage industry, enabling more efficient data entry and processing of shipments.
- Provided exceptional customer service by addressing client inquiries professionally and knowledgeably, fostering long-term relationships built on trust and reliability.
- Ensured compliance with all government regulations, minimizing risk of penalties or fines for clients.
- Managed multiple accounts simultaneously, prioritizing tasks according to urgency while maintaining high quality work standards under tight deadlines.
- Enhanced operational efficiency by staying up-to-date on industry trends and changes in customs regulations.
- Assisted clients in obtaining necessary permits, licenses, and certifications required for importation of specific products.
- Reduced shipment delays for clients by promptly addressing any issues with customs authorities.
- Maintained strong relationships with clients through excellent communication skills and proactive problem-solving abilities.
Education
Database Management
Delaware City, County Joint Vocational
Delaware, Ohio High School Diploma -
Olentangy High School
Lewis Center, OH06-1978
Skills
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Cash handling expertise
- Written and verbal communication
Certification
- [Name of Certification] [Issuing Organization] [Year Month]Delaware Vocational School have certificate of graduation
Timeline
Cashier/Sales Associate
Big 5 Sporting Goods
01.2021 - Current
Customs Brokerage Representative
Mcclary Swift Co Blaine
06.2013 - 03.2018
Customs Brokerage Representative
NGJ Customs Broker
10.2001 - 07.2013
- [Name of Certification] [Issuing Organization] [Year Month]Delaware Vocational School have certificate of graduation
Database Management
Delaware City, County Joint Vocational
High School Diploma -
Olentangy High School
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