Cathy Daviner
Covington,KY
Summary
Dedicated Mental Health Tech with impressive mental health expertise and Peer Recovery certification. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment.
Overview
5
5
years of professional experience
Work History
Mental Health Technician
SUN Behavioral Health
Erlanger, KY
02.2022 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Charted on each patient daily.
Peer Support Specialist
The Ridge Ohio
Milford, OH
12.2021 - 03.2022
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Transported individuals to medical appointments and support meetings whenever needed.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
Customer Service Specialist
Hilton Worldwide
Florence, KY
04.2019 - 10.2021
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Facilitated inter-departmental communication to effectively provide customer support.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Customer Service Representative
Convergys Corporation
Cincinnati, OH
06.2017 - 01.2018
- Interacted with customers and retail buyers to expedite orders.
- Resolved product or policy issues and shared benefits of new technology.
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
- Managed quality communication, customer support and product representation for each client.
- Assisted customers by answering questions and solving problems.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
Leasing Consultant
Crestview Lakes Villa
Florence, KY
10.2015 - 03.2017
- Maintained accurate records of all correspondence with and from tenants.
- Settled tenant conflicts in the most effective manner possible.
- Escalated critical issues to property manager to ensure immediately resolution.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Verified that the legal formalities were completed prior to closing dates.
- Wrote contract documents, purchase agreements and closing statements.
Education
Certificate - Peer Support
06.2022
- Relevant Coursework: Peer Recovery
- Professional Development: Addiction Awareness
High School Diploma -
1996
Skills
- Sharp problem solver
- Results oriented
- Telecommunication skills
- Relationship-building
- Credit card processing
- Energetic work attitude
- Courteous demeanor
- Active listening skills
- Sales expertise
- Conflict Resolution
- Crisis Resolution
- Team Meetings
- Medical Terminology Knowledge
- Supporting Medical Patients
- Behavior Observation
- Excellent Customer Service Skills
- Psychiatric Disorders
- Patient Intervention
- Community Mental Health Programs
- Domestic Violence Assistance
- Intake Assessment
- Inpatient Treatment
- Patient Interviews
- Injection Administration
Timeline
Mental Health Technician - SUN Behavioral Health
02.2022 - Current
Peer Support Specialist - The Ridge Ohio
12.2021 - 03.2022
Customer Service Specialist - Hilton Worldwide
04.2019 - 10.2021
Customer Service Representative - Convergys Corporation
06.2017 - 01.2018
Leasing Consultant - Crestview Lakes Villa
10.2015 - 03.2017
Northern Kentucky University - Certificate , Peer Support
Seymour Senior High School - High School Diploma,