Cathy Esparza
San Antonio
Summary
Detail-oriented candidate skilled in baking techniques and coffee preparation. Committed to delivering exceptional customer service while adhering to food safety standards.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Employee
Maple Street Biscuit
San Antonio
09.2024 - 03.2026
- Crafted high-quality coffee beverages tailored to customer preferences.
- Delivered food promptly to support customer satisfaction.
- Prepared and cooked meals according to menu specifications and safety guidelines.
- Baked goods following company recipes and standards to maintain quality.
- Operated ovens, mixers, and other baking equipment safely.
Employee
HEB
San Antonio
06.2023 - 08.2024
- Processed orders and managed returns to streamline customer transactions.
- Collaborated with team members to enhance service response times, resulting in improved customer satisfaction.
- Created visually appealing charcuterie boards featuring a variety of meats to enhance customer offerings.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged with customers to understand needs and resolve issues, ensuring a positive shopping experience.
Education
High School Diploma -
Veterans Memorial Highschool
San Antonio, TX05-2023
Skills
- Baking techniques
- Coffee preparation
- Food safety standards
- Equipment operation
- Order processing
- Customer relationship management
- Product knowledge
- Problem solving
- Adaptability
- Teamwork and collaboration
Languages
Spanish
Professional
Certification
TABC
Affiliations
Volunteer in dog shelters
Timeline
Employee
Maple Street Biscuit
09.2024 - 03.2026
Employee
HEB
06.2023 - 08.2024
High School Diploma -
Veterans Memorial Highschool