Cathy Frank
Prattville,AL
Summary
Dynamic dental receptionist with a proven track record at Dr. Thomley, excelling in patient relations and appointment scheduling. Skilled in managing insurance claims and enhancing office efficiency, I foster positive experiences through exceptional customer service and meticulous records management, ensuring compliance with HIPAA regulations while optimizing patient flow.
Overview
2017
2017
years of professional experience
Work History
Dental Receptionist
Dr. Thomley
Prattville, AL
01.2017 - 2018
- Facilitated patient greetings and oversaw appointment scheduling utilizing dental practice management software.
- Managed patient insurance claim processing and verified coverage to ensure efficient billing operations.
- Streamlined organization of patient records while ensuring adherence to HIPAA regulations.
- Oversaw office inventory management and supply ordering processes.
- Managed incoming telephone calls to provide office information and address inquiries.
- Facilitated patient communications by addressing inquiries and delivering appointment reminders.
- Optimized front desk operations to improve patient flow and minimize wait times.
- Delivered exceptional customer service by efficiently resolving patient inquiries through phone, email, and in-person interactions.
- Delivered exceptional customer service to foster positive experiences and enhance patient trust.
- Negotiated with insurance companies to resolve unpaid claims and confirm patient coverage details.
- Oversaw maintenance of a clean and inviting reception area to enhance patient experience.
- Managed sensitive discussions regarding treatment costs and past-due account balances with patients to facilitate satisfactory resolutions.
- Facilitated patient completion of essential medical forms and documentation.
- Enhanced billing accuracy through meticulous verification of insurance coverage and timely updates to patient financial records.
- Optimized appointment scheduling and confirmation processes to enhance patient satisfaction.
- Streamlined patient check-in process by promptly greeting arrivals and facilitating registration.
- Orchestrated effective communication among dentists, dental assistants, and patients to enhance care coordination.
- Cultivated a positive work environment by building strong relationships with colleagues across all roles within the practice.
- Welcomed visitors and patients, assessing needs and managing appointment schedules.
- Ensured compliance with HIPAA regulations to safeguard patient privacy.
- Oversaw accounts receivable operations by ensuring timely invoicing of patients for services rendered.
- Enhanced office efficiency through meticulous management of patient information, treatment plans, and payment history.
- Oversaw patient billing processes to ensure timely and accurate payment collection.
- Resolved patient complaints efficiently and professionally to enhance patient trust.
- Assisted dentist in ensuring precise documentation of treatment plans to enhance continuity of care between patient visits.
Assistant Store Manager
Goodwill Inc
Prattville, AL
01.2007 - 01.2017
- Assisted with daily operations, ensuring compliance with organizational policies and procedures.
- Coordinated inventory management processes to maintain optimal stock levels and minimize discrepancies.
- Supported staff training initiatives to enhance team performance and customer service skills.
- Implemented merchandising strategies to improve product visibility and drive sales growth.
- Fostered positive relationships with customers, addressing inquiries and resolving issues effectively.
- Developed schedules to optimize workforce productivity while meeting business demands.
- Monitored adherence to safety protocols, promoting a safe shopping environment for customers and staff.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Deputy Manager
Michael's Arts & Crafts Store
Prattville, AL
01.1997 - 01.2007
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Trained team members on product knowledge and customer service best practices.
- Implemented visual merchandising standards to enhance product presentation and sales appeal.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
- Monitored sales performance and identified trends to optimize product placement strategies.
- Led initiatives to streamline checkout processes, improving transaction speed and customer experience.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Interviewed, performed background checks, hired, and trained Number of associates in Year.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Department Manager
Waccamaw
Prattville, AL
1992 - 01.1997
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Managed team schedules, optimizing resource allocation for improved efficiency.
- Developed training programs to enhance staff performance and operational knowledge.
- Implemented process improvements that reduced waste and increased productivity.
Education
GED - General
Certificate of High School Equivalency
Biloxi, MS06-1988
Skills
Phone and email etiquette
Dental terminology
Excellent multitasking capability
Appointment scheduling
Punctual and reliable
Incoming call reception
Maintaining cleanliness
Payment processing
Patient scheduling
Front office management
Records management
Office opening and closing
Data entry
Patient relations
Timeline
Dental Receptionist
Dr. Thomley
01.2017 - 2018
Assistant Store Manager
Goodwill Inc
01.2007 - 01.2017
Deputy Manager
Michael's Arts & Crafts Store
01.1997 - 01.2007
Department Manager
Waccamaw
1992 - 01.1997
GED - General
Certificate of High School Equivalency